IT Support Specialist
Company: Krapf Group
Location: West Chester
Posted on: May 8, 2024
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Job Description:
Monday through Friday position - No weekends!Excellent benefit
packagePTO on day 1POSITION SUMMARY:This position will support the
IT Manager in the day-to-day IT operations across all of the
business units. This individual will assist in maintaining all IT
infrastructure including desktops, servers, printers and network
equipment. This person will be responsible for providing support to
end-users on hardware, software and network related
problems.ESSENTIAL DUTIES & RESPONSIBILITIES:Act as the first point
of contact for end-users seeking technical assistance via phone,
email, or in-person.Provide prompt and courteous technical support
to resolve hardware, software, and network-related issues.Log all
support requests, incidents, and service requests in a ticketing
system.Diagnose and troubleshoot technical issues, identifying root
causes and providing effective solutions.Escalate complex issues to
appropriate IT team members when necessary and follow up on
resolutions.Install, configure, and maintain computer hardware,
operating systems, and software applications.Perform routine
maintenance and updates on desktops, laptops, and peripheral
devices.Troubleshoot and resolve hardware and software issues on
end-user systems.Set up and configure new workstations, ensuring
they meet organizational standards.Provide user training and
documentation for common desktop procedures and applications.Offer
user training and guidance on the proper use of hardware and
software.Assist with user account management, password resets, and
access permissions.Educate end-users on best practices for data
security and compliance.Maintain a high level of professionalism
and patience when dealing with users, providing exceptional
customer service.Create and maintain detailed documentation of
technical procedures and issue resolutions.Share knowledge with
team members to enhance the overall efficiency of IT support
operations.Monitor and manage hardware and software inventory to
ensure optimal asset tracking and allocation.Collaborate with
procurement to order and manage IT equipment.Occasional after-hours
support and on-call duties may be required.Willingness to travel to
remote locations as needed.DIRECT
REPORTS:NoneQUALIFICATIONS:Proficiency in Windows operating
systems.Proven experience in a help desk and desktop support
role.Strong knowledge of common business applications and
productivity tools.Excellent troubleshooting and problem-solving
skills.Strong customer service orientation and communication
skills.Familiarity with IT ticketing systems.Certifications such as
CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop
Support Technician (MCDST) are a plus.Ability to work independently
and collaboratively within a team.Self-started and able to take a
task and run with it to completion.EDUCATION:Bachelor's degree in
information technology or a related field is preferred, but not
required.OVERVIEW OF KRAPF Group:Krapf Group Vision: We will
provide the best passenger transportation anytime, anywhere. Krapf
is serious about service and safety. We are one of the largest
private, family-owned school bus contractors in the U.S. In
addition, Krapf has transit, paratransit and charter lines of
business. Founded in 1942 with two employees, Krapf has grown to
thousands of employees in multiple states. Krapf Corporate
Headquarters is located in West Chester,
Pennsylvania.EOEKCOIJbQRfO9pEGvby Jobble
Keywords: Krapf Group, Wilmington , IT Support Specialist, Other , West Chester, Delaware
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