SR Coordinator - Case Management - PA Residents Only
Company: MAXIMUS
Location: Wilmington
Posted on: April 28, 2024
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Job Description:
Description & Requirements
PLEASE NOTE: Pennsylvania residency is required as well as 6 months
of experience on the PA - IEB project.
Essential Duties and Responsibilities:
- Travel throughout assigned county, working primarily in
applicants' places of residence.
- Conduct intake visits for waiver applicants and act as a
facilitator for the eligibility determination process, providing
assistance from the time individuals are identified as potential
participants in an HCBS program to the time they are enrolled as
participants or are terminated from the intake process.
- Present and discuss the concept of the waiver programs, and
advise applicants of their rights and responsibilities.
- Assist with application submission, including data entry of
application information into HCSIS 5.
- Assist applicants with investigating Medicaid eligibility as
needed.
- Assist applicants with selecting Supports Coordinators that best
meet their needs, ensuring consumer control is maintained
throughout the application process.
- Consult with the Enrollment Nurse for more difficult cases, as
needed.
- Initiate the development of the Individual Service Plan and
obtain Department approval.
- Assist with developing relationships with community-based
organizations, advocates and stakeholders to gather feedback on
improving the application process and removing barriers to
enrolling in HCBS waiver programs.
- Foster and maintain relationships with parties serving our mutual
consumers, including physicians, County Assistance Offices,
providers, nursing homes and rehabilitation facilities.
- Facilitate the efficiency of the application process, ensuring
any stalled cases receive extra attention and support.
- Attend regularly scheduled meetings at central Harrisburg
office.
- Report on schedule availability at regular intervals.
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 1+ years of relevant
professional experience required, or equivalent combination of
education and experience.
- Handles more complex customer service inquiries and problems via
telephone, recording consistent problem areas.
- May respond to email inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard
screens, scripts, and procedures.
- Handles situations which may require adaptation of response or
extensive research according to customer response.
- Uses computerized system for tracking, information gathering,
and/or troubleshooting.
- May handle escalated or unresolved calls from less experienced
representatives.
- Works on assignments that are moderately difficult, requiring
judgement in resolving issues.
- Understands implications of work and makes recommendations for
solutions.
EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Keywords: MAXIMUS, Wilmington , SR Coordinator - Case Management - PA Residents Only, Executive , Wilmington, Delaware
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