Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift)
Company: Penske Logistics
Location: Downingtown
Posted on: April 26, 2024
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Job Description:
Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd
Shift) JOB DESCRIPTION Penske Logistics is looking for a Bilingual
Transportation Customer Service Coordinator (Spanish) to become
part of an excellent team. This is a great opportunity for
individuals who outgoing, customer-focused individuals to help
support our customers across the country. Position Summary: In this
role, Bilingual Transportation Customer Service Coordinator
(Spanish) will monitor route status and provide required
information using Transportation Management Systems and electronic
resources such as web portals and email. Why is Penske Logistics
for you? We take pride in offering a competitive wage and great
benefits including: Base Pay: $20.00 per hour 3rd Shift: $1.00 per
hour Shift Differential (Tuesday through Saturday or Wednesday
through Saturday) Work Schedule: This position supports a 24/7
operation and flexibility to work weekends and holidays are
required. You will have two days off per week (one weekday and one
weekend). 3rd Shift: 10pm-6:30am This position will initially be
located at our corporate campus, which is 7 miles south of the city
of Reading located at 2675 Morgantown Road, Reading, PA 19607,
training will be conducted the first 4 weeks once hired on 1st
shift Monday - Friday 9am - 3pm with potential opportunity for
remote work once completed. Additional Benefits: Paid Time Off
Medical Insurance Dental Insurance Vision Insurance Life Insurance
401K Associate Referral Program Our associates also enjoy numerous
associate discounts and opportunities to grow with the
organization! Major Responsibilities: Acts as the first line of
contact for customer's routine reporting requirements, providing
the customer with status updates as needed Communicates effectively
with customers and drivers providing concise instruction and/or
information through verbal and written communication methods
Answers and processes requests received through inbound calls and
emails in a timely manner Monitors routes for exceptions/abnormal
route conditions, and provides timely feedback to internal and
external customers Escalates all non-routine customer inquiries
appropriately to solve operational issues Serves as the primary
contact for data collection, audit, and reporting of various
performance metrics Supports with root cause analysis, use of
reporting tools, and Key Performance Indicators Other projects as
assigned by the supervisor Qualifications: Previous customer
service experience is required. High School diploma or equivalent
required, Associate's / Bachelor's is preferred. Bilingual skills
(Spanish) Required Regular, predictable, full attendance is an
essential function of the job. Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. Physical Requirements:
The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. The associate will be required to: read;
communicate verbally and/or in written form; remember and analyze
certain information; and remember and understand certain
instructions or guidelines. While performing the duties of this
job, the associate may be required to stand, walk, and sit. The
associate is frequently required to use hands to touch, handle, and
feel, and to reach with hands and arms. The associate must be able
to occasionally lift and/or move up to 25lbs/12kg. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. About Penske
Logistics Penske Logistics is a wholly owned subsidiary of Penske
Truck Leasing. With operations in North America, South America,
Europe and Asia, Penske Logistics provides supply chain management
and logistics services to leading companies around the world.
Penske Logistics delivers value through its design, planning and
execution in transportation, warehousing and freight management.
Visit www.PenskeLogistics.com to learn more. Penske Logistics
engineers state-of-the-art transportation, warehousing and freight
management solutions that deliver powerful business results for
market-leading companies. With operations in North America, South
America, Europe and Asia, Penske and its associates help businesses
move forward by increasing visibility and driving down supply-chain
costs. Visit Penske Logistics to learn more. Date posted:
04/24/2024
Keywords: Penske Logistics, Wilmington , Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift), Professions , Downingtown, Delaware
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