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VP, Digital Product Manager (Collections)

Company: JPMorgan Chase Bank, N.A.
Location: Wilmington
Posted on: November 26, 2022

Job Description:

A successful candidate will be passionate about creating and delivering impactful user experiences to our customers. This position will provide a unique opportunity to operate in a start-up-like environment within the bank. We operate in a hyper-collaborative way in which we value and expect the following behaviors:

  • Put customers first
  • Value common sense and simplicity over complexity
  • Make decisions quickly and move nimbly
  • Celebrate diverse ideas
  • Succeed and fail together as a team Primary responsibilities:
    • Contribute to the strategic development, ongoing refinement & execution of the Digital Collections roadmap
    • Drive customer facing initiatives for our Collections digital experience while working in Agile ways
    • Manage existing features and actively lead the research, design and development of new capabilities to advance the product roadmap
    • Continually drive Collections and Recovery products towards a meaningful balance between user needs, business objectives and technical feasibility
    • Facilitate and drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
    • Partner with senior product managers to progress the Digital Collections product roadmap; act as voice of the customer and execute product vision Qualifications
      • 4-6 years product management experience, or equivalent - including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps
      • Demonstrated ability to make strategic decisions, while candidly challenging the status quo to drive the optimal employee and customer journey outcomes
      • Strong ability to apply financial analysis and calculate ROI (return-on-investment) and to make and present data informed decisions
      • An excellent communicator (written and oral) with ability to fluidly interact with senior leaders, key stakeholders, employees and third party vendors
      • Self-motivated with ability to navigate a matrixed environment
      • Strong knowledge of the Financial Services industry, preferably with knowledge of Collections and Recovery
      • Experience working in agile/scrum teams preferred
      • Minimum BA/BS or equivalent level of education/experience required Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Wilmington , VP, Digital Product Manager (Collections), Accounting, Auditing , Wilmington, Delaware

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