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Operational Risk Consultant

Company: Wells Fargo
Location: Wilmington
Posted on: September 13, 2019

Job Description:

Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Business facing risk management point-of-contact for designated Strategy & Product Development projects and initiatives. This includes dedicated alignment for Social Care and Capabilities efforts such as: Provide primary front line Control support for Social Care and Capabilities (SCC) team Provide risk support for all SCC projects and initiatives Review project artifacts and program documentation to ensure compliance with laws, consumer banking regulations and Wells Fargo policies Attend project meetings, as needed to support business with risk issues Review and approve all procedures, guidelines, training and other content as needed Drive business controls and guidance to the business in relation to Business Process Mapping, New Business Initiatives and other risk reviews Drive evaluation and credible challenge around issues management, including but not limited to corrective action management and guidance for enhancements for future mitigation Assist with Audits, Testing and Validation reviews and any other Compliance or other risk requests Review Social Media posts regarding urgent issues, including but not limited to Participating in Reputational Risk (RRC) Council meetings Attending weekly meetings Reviewing and approving social media posts Assisting RRC with trending issues Role is for Operational Risk Consultant within the PVSI Contact Center Business Control team. The team is responsible for providing risk management support for Contact Center activities. This position will support the business controls, primarily providing subject matter expertise to support strategic and product development initiatives for the Contact Centers, including responsibility for oversight for the controls associated with the Social Care and Capabilities efforts. Social Care provides servicing to customers and prospects who contact Wells Fargo through Social Media. Role will guide business on applicable strategy direction to ensure effective alignment to the enterprise risk framework, as well as effect appropriate business change. Partners with both internal and external stakeholders, including resources from all three lines of defense. Candidate will provide guidance for business and risk mitigating strategies thru end to end oversight of aligned processes; including such aspects as challenging the contact center front line results across all associated operational routines such as understanding process mapping, associated regulations, controls, self-assurance/quality assurance (QA), policies/procedures, issues, feedback and metrics/thresholds. The role will require credible challenge and development of corrective action plans and other efforts to remediate identified issues and enhance processes to reduce future risk. The qualified candidate will have consistently demonstrated risk subject matter expertise and will also have demonstrated ability to collaborate with all levels of management. This role works in a virtual team environment where other team members, team management and business partners are not always local. Locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Denver, CO; Des Moines, IA; Minneapolis, MN; Phoenix, AZ; Portland, OR; Raleigh, NC; Salt Lake City, UT; San Antonio, TX; St. Louis, MO; Richmond, VA; Wilmington, DERequired Qualifications10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of bothDesired QualificationsAdvanced Microsoft Office skillsExcellent verbal, written, and interpersonal communication skillsStrong analytical skills with high attention to detail and accuracyAbility to interact with all levels of an organization3+ years of call center customer service and sales experience in the financial services industryExperience developing partnerships and collaborating with other business and functional areasOther Desired Qualifications Knowledge and understanding of banking regulations (deposit & credit), risk management, policies, process, and procedures Exercise productive work ethic and sound independent discretion Demonstrates the ability to work effectively as an individual contributor or in a team/group setting Demonstrated ability to process map Experience in conducting business control risk assessments or control design Project Management experience supporting technology and various cross channel risks and technologyJob ExpectationsAbility to travel up to 5% of the timeDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.PandoLogic. Keywords: Risk Analyst, Location: Wilmington, DE - 19850

Keywords: Wells Fargo, Wilmington , Operational Risk Consultant, Accounting, Auditing , Wilmington, Delaware

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