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Training Facilitator - Chase Card Marketing - Wilmington, DE

Company: JPMorgan Chase
Location: Wilmington
Posted on: June 24, 2022

Job Description:

The Project and Campaign Delivery team (PCD) manages marketing campaigns that deliver communications to prospective customers and existing credit card customers. This position sits within the Chief Administrative Office organization of Card Services, a key business within Chase's Consumer & Community Banking group.


As an Onboarding Facilitator, you will be responsible for the creation and development of multiple training programs for the Card organization. You will study the current processes, develop and implement a consistent training protocol for multiple roles within Card, all with the goal of delivering a uniform onboarding experience for both internal and external new hires. Primary duties of the Onboarding Facilitator include defining an effective learning and presentation methodology, developing education tools and resources, creating solution and/or program design, supporting program and solution application, as well as addressing and implementing feedback.


+ 3+ years experience in marketing, project management or performing instructional design, development, analysis, and related tasks

+ Proficient in MS Office, Jira or equivalent

+ Quickly learn and deliver unfamiliar topics with minimal preparation time to meet business needs

+ Ability to become an expert in Coaching and counsel trainees on performance

+ Possess an advanced ability to assess whether trainee will meet standards to successfully complete the training programs

+ Partner with business clients to address performance concerns and ensure consistent communication

Ideal Candidates Would Be Able to Do the Following:

+ Demonstrate the ability to lead initiatives from initiation to closure and improve processes

+ Proven consulting, negotiating, and influencing skills

+ Effective verbal and written communication skills

+ Strong interpersonal, relationship and meeting facilitation skills

+ Self-motivated and ability to work independently

+ Organized, able to prioritize work, able to balance multiple competing priorities

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase, Wilmington , Training Facilitator - Chase Card Marketing - Wilmington, DE, Advertising , Wilmington, Delaware

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