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Media Distribution Fulfillment Analyst

Company: Ricoh
Location: Exton
Posted on: March 18, 2023

Job Description:

Come Create at RicohRicoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in yourselfAt Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.POSITION PROFILEPlays a key role in providing business support for ESD Software - Support Services. Responsible for providing administrative, analytical and initiative/order related service support to the assigned Business Partners and Customers. Adhering to approved processes, procedures and standards to ensure accurate and timely end-to- end communications, delivery, and customer satisfaction. Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements. Additional responsibilities include identifying, developing, documenting standards, processes and procedures, training materials and communication improvements for all supported services and deliverables. Assisting with automating, process improvement efforts for all supported functions and capabilities, where possible. Contributing to initiatives, project plans, templates, test/use cases for associated deliverables. Duties include metric and performance collection, reporting and analysis, presentation creation, supporting related training and development needs. As well as, core communications and distribution of business related deliverables.JOB DUTIES AND RESPONSIBILITIES (listed in order of importance)
    • Knowledge of company and organization policies, practices and procedures.
    • Coordinates with direct and matrixed teams in the prescribed areas of responsibilities.
    • Works as a team member on assigned deliverables, initiatives and projects and on occasion leads minor initiatives/projects for improving processes and reporting, standards, communications, training.
    • Maintains in-depth understanding of key business goals, processes and metrics -- proactively adjusts reporting mechanisms and analysis to meet changing business requirements.
    • Provides support and delivers the business services according to the needs of all affected parties, customer, team, etc.
    • Analyzes complex business problems to be solved with automated systems.
    • Provides business solution expertise in identifying, evaluating and developing solutions and procedures that are cost effective and meet user requirements.
    • Configures system settings and options; plans and executes acceptance testing; and creates specifications for systems to meet business requirements.
    • May lead cross-functional linked teams to address business or systems issues. Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
      • Receiving functions include all tangible and intangible receipts
      • Ensures all product received is thoroughly checked and inspected according to quality and quantity guidelines
      • May use sophisticated methods, metrics and tools to achieve the business benefits and corporate goals in areas such as resource management, service support, billing, production, workflow, customer relationship management and manufacturing.
      • Supports initiatives/projects to improve communications, information and data accuracy.
      • Capable of understanding reporting and information tools automation in a way that allows for support and access by end users. Examples include e-mail, web-based report distribution.
      • Performs necessary adjustments, data maintenance for monthly and quarterly reporting.
      • Maintains standard reporting for Supply Chain, utilizing approved reporting tools. As needed, provides ad hoc reporting and analysis for Supply Chain operations management.
      • Provides comprehensive end-user documentation.
      • Aggressively addresses and solves problems.
      • Shipping functions include completing all activities needed to prepare and finalize any and all order types for internal and external customers.
      • Provides accurate courteous and professional service to all Business Partners and Customers.
      • Understands the importance and effectiveness of outstanding customer relations.
      • Audits and reconciles data discrepancies with reporting information as necessary.
      • Performs other duties as assigned.Qualifications (Education, Experience and Certifications)Typically Required:
        • Associate Degree or equivalent from a 2-year college or technical school; 4 - 6 years of related business experience and/or training required.
        • Experience with Microsoft office tools (Word, Access, Excel, PowerPoint) and/or similar office/reporting tools.
        • Some exposure or proficiency in Enterprise tools (Oracle/ERP/etc), web based reporting and other personal computer applications is a plus.
        • Experience with Lotus notes a plus.

Keywords: Ricoh, Wilmington , Media Distribution Fulfillment Analyst, Advertising , Exton, Delaware

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