Customer Service Specialist
Company: System One
Location: Newark
Posted on: July 1, 2025
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Job Description:
Job Title: Customer Service Specialist Location: Newark, NJ
Type: Contract Compensation: $19 - $22 hourly Contractor Work
Model: Onsite Hours: Monday-Friday, 8am-5pm Description: Greet and
assist walk-in visitors; direct them to appropriate staff. Respond
to general inquiries via phone and in person; document all
interactions in system of record. Maintain and monitor front desk
traffic and waiting area environment. Track and report weekly data
on visitors and phone inquiries. Escalate concerns involving
discrimination or legal complaints to management. Support a
professional, team-oriented work environment and perform other
assigned duties. Qualifications: High school diploma or equivalent;
additional education a plus. 3 years of administrative and customer
service experience preferred. Strong verbal communication and
customer service skills. Comfortable working with diverse
populations and in a busy setting. Proficient in Microsoft Office
and general office equipment. Bilingual (Spanish or other
languages) preferred. System One, and its subsidiaries including
Joulé, ALTA IT Services, and Mountain Ltd., are leaders in
delivering outsourced services and workforce solutions across North
America. We help clients get work done more efficiently and
economically, without compromising quality. System One not only
serves as a valued partner for our clients, but we offer eligible
employees health and welfare benefits coverage options including
medical, dental, vision, spending accounts, life insurance,
voluntary plans, as well as participation in a 401(k) plan. System
One is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, age, national
origin, disability, family care or medical leave status, genetic
information, veteran status, marital status, or any other
characteristic protected by applicable federal, state, or local
law. M1 Ref: 561-Joule Staffing - Parsippany
Keywords: System One, Wilmington , Customer Service Specialist, Customer Service & Call Center , Newark, Delaware
