Hybrid: Client Services Coordinator
Company: TEKsystems
Location: King of Prussia
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description Description This position will
work in a call center environment, working directly with our plan
sponsors by answering incoming emails and calls, utilizing company
policies to solve client issues, and escalating challenges to the
managerial team when necessary. Individual will also work
cross-functionally across teams in order to communicate and
facilitate resolutions for any client satisfaction issues. Must
live near PA 19406: 4 days onsite and 1 day remote after training -
Assist with a book of business consisting of advisors and sponsors
to ensure their servicing needs are being met and assist with
administration issues. - Help manage client expectations to avoid
any disconnects with process and timing standards. - Collaborate
across all internal teams in order to resolve any client issues -
Identify and resolve system tickets at point of initial contact -
Share data-driven insights with our product teams to improve our
platform and planning roadmap. - Participate in scheduled client
conference calls to provide plan status and updates on remediation
of any client issues. - Conducting appropriate and timely follow up
to ensure the highest level of service. - Creating tickets and
providing follow-up as required. - Support the team with handling
complaints, troubleshooting problems, and providing solutions, and
escalating to our Legal and Compliance Team when needed. - Posting
interaction within our tooling to document updates to client
accounts. Skills Customer service, Call center, retirement plans,
data entry, financial services, customer experience, banking,
client services Additional Skills & Qualifications - Strong
customer service and administrative skills - Ability to problem
solve and critically think - Strong attention to detail - Call
center experience preferred - Financial services experience
preferred - Bilingual Spanish preferred Experience Level Entry
Level Job Type & Location This is a Contract to Hire position based
out of King of Prussia, PA. Pay and Benefits The pay range for this
position is $24.00 - $25.00/hr. Eligibility requirements apply to
some benefits and may depend on your job classification and length
of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the
benefits available for this temporary role may include the
following: • Medical, dental & vision • Critical Illness, Accident,
and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax
contributions available • Life Insurance (Voluntary Life & AD&D
for the employee and dependents) • Short and long-term disability •
Health Spending Account (HSA) • Transportation benefits • Employee
Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in King of Prussia,PA.
Application Deadline This position is anticipated to close on Jan
23, 2026. h4>About TEKsystems: We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a
new world of opportunity. We are a team of 80,000 strong, working
with over 6,000 clients, including 80% of the Fortune 500, across
North America, Europe and Asia. As an industry leader in Full-Stack
Technology Services, Talent Services, and real-world application,
we work with progressive leaders to drive change. That's the power
of true partnership. TEKsystems is an Allegis Group company. The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We
accelerate business transformation for our customers. Our expertise
in strategy, design, execution and operations unlocks business
value through a range of solutions. We’re a team of 80,000 strong,
working with over 6,000 customers, including 80% of the Fortune 500
across North America, Europe and Asia, who partner with us for our
scale, full-stack capabilities and speed. We’re strategic thinkers,
hands-on collaborators, helping customers capitalize on change and
master the momentum of technology. We’re building tomorrow by
delivering business outcomes and making positive impacts in our
global communities. TEKsystems and TEKsystems Global Services are
Allegis Group companies. Learn more at TEKsystems.com. The company
is an equal opportunity employer and will consider all applications
without regard to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: TEKsystems, Wilmington , Hybrid: Client Services Coordinator, Customer Service & Call Center , King of Prussia, Delaware
