Ombudsman - Mission Success (Fraud Analytics & Program Integrity)

Company: CACI
Location: Baltimore
Posted on: April 1, 2026

Job Description:

Job Title: Ombudsman - Mission Success (Fraud Analytics & Program Integrity) Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Continental US * * * The Opportunity: CACI Federal is seeking a Mission Success–oriented Ombudsman to serve as a trusted, independent authority focused on improving program integrity, fraud detection, and service delivery effectiveness across healthcare operations. This role will champion fairness, transparency, and accountability, while leveraging advanced fraud analytics, AI-enabled insights, and data-driven oversight to identify systemic risks, detect improper payments, and enhance mission outcomes. The Ombudsman will play a critical role in ensuring that patient, provider, and stakeholder concerns are resolved while proactively identifying fraud patterns and operational vulnerabilities. Responsibilities: Mission Support, Advocacy & Program Integrity: Serve as an independent, neutral resource for resolving patient, provider, and stakeholder concerns. Promote equitable treatment while safeguarding program integrity and public trust. Identify systemic vulnerabilities that may lead to fraud, waste, or abuse. Fraud Analytics & Risk Detection: Lead the identification and analysis of fraud, waste, and abuse patterns across healthcare claims, provider activity, and payment systems. Leverage machine learning, anomaly detection, and predictive analytics to proactively identify high-risk behaviors and improper payments. Integrate multi-source data (claims, financial records, provider, and external datasets) to uncover hidden relationships and fraud networks. Partner with investigative, audit, and compliance teams to support case development and resolution. Data-Driven Insights & Decision Support Advocate use of dashboards and reporting to track fraud trends, complaint patterns, and operational risks. Translate analytics into actionable insights for senior leadership and oversight bodies. Enable real-time visibility into program health, integrity risks, and performance gaps. Operational Excellence & Continuous Improvement Analyze root causes of complaints, appeals, and fraud-related issues to recommend systemic fixes. Drive improvements that reduce improper payments, streamline adjudication, and improve service quality. Implement continuous feedback loops to strengthen fraud prevention and detection mechanisms. Program Oversight & Governance: Ensure compliance with federal healthcare regulations, privacy requirements, and program integrity standards. Support audits, investigations, and continuous monitoring initiatives. Provide executive-level briefings on fraud risks, mitigation strategies, and operational performance. Qualifications: Required: College degree (B.S. or greater) in business administration or a related discipline (Experience may be accepted in lieu of degree) 10 years related experience; particularly working on government contracts Executive leadership experience in large-scale healthcare, federal programs, or program integrity operations Demonstrated experience in fraud analytics, improper payment reduction, or investigative support Proven ability to manage complex, high-volume service environments with significant budgets and stakeholders Strong expertise in data analytics, predictive modeling, or AI-driven insights Experience in conflict resolution, stakeholder engagement, and organizational problem-solving Exceptional communication and executive briefing skills Desired: Civilian healthcare programs experience (CMS, VA, TRICARE, or large payer systems) Background in healthcare fraud, waste, and abuse detection or program integrity analytics Experience with AI/ML, anomaly detection, or network analysis for fraud identification Familiarity with data platforms, BI tools (e.g., Tableau), and large-scale data environments Experience supporting audits, investigations, or law enforcement collaboration - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $105,100 - 231,100 USD CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Keywords: CACI, Wilmington , Ombudsman - Mission Success (Fraud Analytics & Program Integrity), Customer Service & Call Center , Baltimore, Delaware