Apply Now: Consumer Experience Research Lead
Company: Sanofi
Location: Morristown
Posted on: July 15, 2025
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Job Description:
Job Description Job Title: Consumer Experience Research Lead
Location: Cambridge, MA Morristown, NJ About the Job At Sanofi,
we’re committed to providing the next-gen healthcare that patients
and customers need. It’s about harnessing data insights and
leveraging AI responsibly to search deeper and solve sooner than
ever before. The Consumer Experience Group at Sanofi is seeking a
proactive and insightful Design Research Lead to join our team.
This role is instrumental in shaping the user experience by
understanding user behaviors, needs, and motivations through
various research methodologies. The ideal candidate will play a key
role in informing design and product strategies to enhance user
satisfaction and engagement. At Sanofi, we are committed to
delivering next-generation healthcare that meets the evolving needs
of patients and customers. By harnessing stakeholder insights and
leveraging cutting-edge technology like AI responsibly, we strive
to explore problems deeper and solve sooner than ever before. Join
our Consumer Experience group as a Research Lead, and you can help
make this vision a reality. As a Research Lead for digital products
and tools within the Consumer Experience Group at Sanofi, you will
play a crucial role in ensuring our solutions are user-centered,
innovative, and highly adoptable. Your expertise in foundational
and user-focused research will be essential for developing
successful products that truly meet the needs and preferences of
our users. By leading comprehensive research initiatives, you will
gather valuable insights into user behaviors, motivations, and pain
points, guiding the design and development process to create
intuitive and effective digital solutions. Join us at Sanofi and be
a part of our mission to deliver cutting-edge healthcare solutions
that make a real difference in the lives of patients and customers.
Together, we can leverage data insights and AI to push the
boundaries of what’s possible in healthcare. We are an innovative
global healthcare company with one purpose: to chase the miracles
of science to improve people’s lives. We’re also a company where
you can flourish and grow your career, with countless opportunities
to explore, make connections with people, and stretch the limits of
what you thought was possible. Ready to get started? Main
Responsibilities Conducting research - Foundational Research:
Conduct foundational research to understand the broader context of
user behaviors, needs, and motivations. - Data Collection: Utilize
methods such as surveys, interviews, usability testing, and field
observations to gather qualitative and quantitative user experience
data. - Participant Recruitment: Identify and recruit appropriate
participants for research studies, ensuring a diverse and
representative sample. Analyzing Data: - Data Analysis: Identify
patterns, trends, and insights from research data. - Synthesis:
Combine findings from multiple sources into comprehensive reports
and presentations to support design decisions. Developing User
Personas and Journey Maps: - User Personas: Create detailed
personas to represent different user types based on research
findings. - Journey Maps: Develop journey maps to illustrate the
user experience and identify key touchpoints and pain points. -
Usecases/ User Scenarios to understand how will the product be used
and by who Supporting Ideation and Prototyping: - Facilitative
Brainstorming and concensus building: Contribute research insights
during ideation sessions. Testing and Validation Collaboration: -
Cross-functional Work: Collaborate with senior researchers,
designers, product managers, and engineers to integrate research
findings into product strategies and designs. - Stakeholder
Engagement: Ensure effective communication and collaboration with
all stakeholders throughout the research process. Presenting
Findings: - Reporting & Communication: Present findings to
stakeholders,to facilitate evidence-based decision-making via clear
and actionable research reports and presentations - Compelling
visual storytelling skills Learning and Tools: - Continuous
Learning: Stay updated on the latest user research techniques and
tools. - Skill Enhancement: Apply new knowledge and tools to
enhance research quality and effectiveness. About You Knowledge,
Skills & Abilities - Visual Communication: Create compelling
research artifacts such as journey maps, personas, and user stories
using tools like Adobe, FigJam, or similar. - Technical
Proficiency: Proficiency in using various research and design tools
to create and present research findings effectively: Dovetail,
Usertesting, et. Al. - Analytical Skills: Strong ability to analyze
and synthesize complex data into actionable insights. -
Communication: Excellent verbal and written communication skills
for presenting research findings and collaborating with
stakeholders. - Problem-solving: Ability to think critically and
solve problems based on research insights. Key Qualifications -
Experience: Seasoned at conducting research directly informing
digital development work and iteration cycles. - Research Skills:
Proficiency in various research methodologies, including surveys,
interviews, usability testing, and field observations. - Analytical
Skills: Strong ability to analyze and synthesize complex data into
actionable insights. - Collaboration: Demonstrated ability to work
closely with cross-functional teams, including designers, product
managers, and engineers. - Communication: Excellent verbal and
written communication skills for presenting research findings and
collaborating with stakeholders. - Education: Bachelor’s degree in
a relevant field (e.g., Human-Computer Interaction, Psychology,
Anthropology, or similar). Advanced degree preferred but not
required. - Technical Proficiency: Familiarity with tools like
Adobe, FigJam, and other research and design tools. Fluent in
developing visually compelling artifacts( journey maps, personas,
etc) Desired traits - You are a vibrant and engaging storyteller
with strong business communication and presentation abilities to
all levels of the company - Agility, Decisiveness, Resilience,
Transparent Communications, and Openness with strong attention to
details - Comfortable with change and ambiguity: you are naturally
confident in a shifting world. - You bring the ability and interest
to help lead cultural shifts in the organization including Digital
transformation - You have an intellectual curiosity that inspires
others around you - Culturally curious, you are willing to work in
an international environment Why Choose Us? - Bring the miracles of
science to life alongside a supportive, future-focused team. -
Discover endless opportunities to grow your talent and drive your
career, whether it’s through a promotion or lateral move, at home
or internationally. - Enjoy a thoughtful, well-crafted rewards
package that recognizes your contribution and amplifies your
impact. - Take good care of yourself and your family, with a wide
range of health and wellbeing benefits including high-quality
healthcare, prevention and wellness programs and at least 14 weeks’
gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates
are Equal Opportunity and Affirmative Action employers committed to
a culturally diverse workforce. All qualified applicants will
receive consideration for employment without regard to race; color;
creed; religion; national origin; age; ancestry; nationality;
marital, domestic partnership or civil union status; sex, gender,
gender identity or expression; affectional or sexual orientation;
disability; veteran or military status or liability for military
status; domestic violence victim status; atypical cellular or blood
trait; genetic information (including the refusal to submit to
genetic testing) or any other characteristic protected by law.
GD-SA LI-SA LI-Onsite vhd All compensation will be determined
commensurate with demonstrated experience. Employees may be
eligible to participate in Company employee benefit programs, and
additional benefits information can be found here.
Keywords: Sanofi, Wilmington , Apply Now: Consumer Experience Research Lead, Design, Graphic Design & CAD , Morristown, Delaware