Genesys Routing Engineer - 21-00381
Company: Infinity Consulting Solutions, Inc.
Location: Wilmington
Posted on: February 25, 2021
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Job Description:
Job DescriptionGenesys Routing EngineerOur financial services
client in Wilmington, DE is searching for a Genesys Engineer to
joint their growing team.Required Skills* 6+ years of experience in
Contact Center Technology using Genesys Framework.* Hands on
experience on Composer SCXML Work-flow development including ECMA
Script, HTTP Rest, Web Request, Web service blocks, DB blocks
etc--- is mandatory* Good Hands-on experience with Genesys
Config/Management layers, Routing layer, GVP, SIP layer/Media
layer.* Hands on experience with Composer/IRD strategy development
includes ECMA Script, Development of Rules using Genesys Rules
Developer Tool (GRDT)Expertise on Genesys Rules System* Development
of Rules using Genesys Rules Developer Tool (GRDT)* Provisioning of
rules using Genesys Rules Authoring Tool (GRAT) such as Rules
creation/modification, deployment* GRAT Audit Trial* GRE Cluster
etc---Application Logs Troubleshooting Such As* SIP Server/T-Server
(T-Lib)* SIP Messaging* Universal Routing Server* Orchestration
Server* Stat Server* GVP Components* Genesys Rules Engine*
Messaging between ORS and URS such as InvokeFunctionalModule
methods such as SCXMLSubmit, SCXMLQueueQuery etc---.Other* Hands on
experience with very large-scale deployment of Genesys 8.5 -
Framework, Configuration and Management, Routing & Media components
with integration experience.* Demonstrated knowledge and ability to
troubleshoot any complex issues around Genesys config/management
layers, routing layer, Genesys SIP, media server, and ICON/Info
Mart.* Working knowledge in the installation and configuration of
the Genesys suites is a plus
Keywords: Infinity Consulting Solutions, Inc., Wilmington , Genesys Routing Engineer - 21-00381, Engineering , Wilmington, Delaware
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