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Genesys Routing Engineer - 21-00381

Company: Infinity Consulting Solutions, Inc.
Location: Wilmington
Posted on: February 25, 2021

Job Description:

Job DescriptionGenesys Routing EngineerOur financial services client in Wilmington, DE is searching for a Genesys Engineer to joint their growing team.Required Skills* 6+ years of experience in Contact Center Technology using Genesys Framework.* Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc--- is mandatory* Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.* Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)Expertise on Genesys Rules System* Development of Rules using Genesys Rules Developer Tool (GRDT)* Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment* GRAT Audit Trial* GRE Cluster etc---Application Logs Troubleshooting Such As* SIP Server/T-Server (T-Lib)* SIP Messaging* Universal Routing Server* Orchestration Server* Stat Server* GVP Components* Genesys Rules Engine* Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc---.Other* Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.* Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.* Working knowledge in the installation and configuration of the Genesys suites is a plus

Keywords: Infinity Consulting Solutions, Inc., Wilmington , Genesys Routing Engineer - 21-00381, Engineering , Wilmington, Delaware

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