Applications Engineer
Company: Bender, Inc
Location: Exton
Posted on: January 27, 2023
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Job Description:
Description:About BenderFor over 75 years, Bender has been a
market leader in providing electrical safety equipment to
industries worldwide. Our wide portfolio of cutting-edge products
ensure that people, equipment, and facilities worldwide are
protected with the latest in electrical safety technology. Our
worldwide network of over 70 offices, representatives, and partners
offer comprehensive product, application, and technical
support.Bender's core competence is electrical safety. With
expertise in virtually every industry, Bender provides both the
products and knowledge to meet the demands for customer-specific
solutions. Always on the cutting edge, our portfolio of electrical
safety solutions focus on a wide range of industries, from mainstay
industries such as hospitals, mining, and manufacturing, to newly
developed industries such as solar, wind, and electric vehicles.
Our ongoing research and development in virtually all industries
ensures that no matter the application, you can count on Bender to
be your partner in electrical safety. BenefitsAt Bender Inc. we
believe in providing a generous benefits package to our employees
to help cover the always rising medical costs and keep their out of
pocket spend very low. Bender Inc. covers 100% of insurance
premiums for Medical, Dental, and Vision for eligible employees and
their qualifying dependents. The benefits we offer to our employees
include:-- Medical (including prescription plan)-- Dental--
Vision-- Short-Term Disability-- Long-Term Disability-- Health Care
and Dependent Care Spending Account-- Life Insurance-- Safe Harbor
401k Plan, where the company contributes 3% of annual salary.--
Employee Assistance Program-- Vacation & PTO-- Paid
Maternity/Parental Leave-- 12 Paid Holidays-- Flexible Work
Schedules - with a great balance of working from home and in the
office.Main Duties and ResponsibilitiesResponsible for the creation
of quotes and project proposals for all Bender products.Actively
assist internal and external stakeholders (Sales members, Reps,
Customers, etc. ) with product selection, application assistance
and troubleshooting.Responsible for the completion of the order
validation processes for the industries and products
assigned.Provides technical support (Level 2) for inquiries from
internal and external stakeholders (Sales members, Reps, Customers,
etc.)Ensure customer technical cases and inquiries are resolved
with support of internal and external stakeholders, act as the
middle-man to support organization to ensure client escalations are
addressed in due time.Ensure accuracy and compliance of CRM
database quality. Assist and provide input for the creation of
training modules, blogs, webinars, etc.Follow all Bender Inc.
Safety Policies and Procedures, as well as the safety requirements
of our customers where applicable.Other DutiesOver Night Travel
(5%)Occasionally attend Trade Shows and Working Group
Meetings.Support Channel Partner On-Boarding Training Management
and Education.Customer Visits: Troubleshooting/Testing and/or
Education when requested by Regional Sales Managers.Back-up for
Order Entry, sales customer inquiries and Level 1 technical support
when applicable.Responsible for reducing the number of obsolete
products used by recommending and quoting newer product offerings
or the most relevant alternative.Suggest modifications for more
efficient, streamlined processes and contribute to standard
operating procedure creation.Creation of project submittals per
customer request as needed.Complete reports & metrics as required
by management.Requirements:Educational and Experience
RequirementsBachelor's Degree (Electrical Engineering Preferred) or
equivalent experience1+ years' related experience preferredFamiliar
with industry standard, including NFPA 70, NEC, UL Standards, IEC
standards, and other standards related to electrical
equipmentUnderstanding of electrical systems including single &
three phase AC and DC systemsAbility to read/understand schematic
drawings, panel schedules and specifications preferredSAP and
Salesforce experience preferredHighly efficient with Microsoft
Excel, Word, OutlookOther RequirementsNegotiation
skillsInterpersonal skillsCustomer orientationHigh ethical & moral
standardsStrong communication skills (written/oral)Ability to
multitaskWillingness to learn new thingsAbility to work with a
teamThe above statements and information is intended to describe
the general nature and level of work being performed. They are not
intended to be construed, as an exhaustive list of all
responsibilities, duties, skills required of personnel so
classified. Nothing in this document is intended to exclude the
opportunity for modifications or adjustment to the job or the
manner of performing it consistent with the requirement to provide
reasonable accommodations to the disabled. With or without
accommodation, the essential functions must be performed. Employees
unable to accomplish any functions may request reasonable
accommodation's pursuant to the Americans with Disability Act. In
addition, employee must follow all Bender Inc. Safety Policies and
Procedures, as well as the safety requirements of our customers
where applicable.We are an Equal Opportunity
Employer.PM21PI201859428
Keywords: Bender, Inc, Wilmington , Applications Engineer, Engineering , Exton, Delaware
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