Principal Customer Solutions Engineer - Data Intelligence

Company: Rocket Software
Location: Dover
Posted on: March 20, 2023

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Principal Customer Solutions Engineer brings creativity, curiosity and passion to the role. They demonstrate deep technical versatility, and the experience to deliver exceptional post-sales deployment services to Rocket's customers. They solve real problems for, and deliver value to, our customers and partners - every day. They deliver successful outcomes for our customers and partners with speed, precision, quality, and innovation. They demonstrate that we take our commitments seriously - to our customers, to our partners, and to each other.
Technical Leadership

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  Responsible for delivering customer-facing implementations for the Rocket Data Intelligence ("DI") Product Suite
  
  
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  Leads successful customer service engagements by providing architecture, design, and delivery of DI Product Suite
  
  
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  Represents Customer Solutions Engineering ("CSE") team, working with Support, Product Management, and Development teams to test and resolve product issues
  
  
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  Determines technical resource skill requirements for project delivery tasks
  
  
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  Assist Project Management team in change control, risk management, planning, estimating, and driving toward expected outcomes
  
  
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  Develops and demonstrates deep expertise in the Rocket Data Intelligence product suite
  
  
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  Collaborates with cross-functional teams, serving as a thought-leader in the area of Enterprise Data Management and providing feedback on product roadmaps and new features
  
  
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  Articulates the practical application of the products in a variety of customer environments
  
  
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  Identifies opportunities for additional customer technology enhancements through understanding of Rocket product portfolio
  
  
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  Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals
  
  
  Services to Customers
  
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    Provide exceptional value-driven services to customers
    
    
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    Builds upon established solution delivery techniques to help drive continual improvement
    
    
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    Guides and trains customers in best practice configuration and use of Rocket products
    
    
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    Establishes credibility as a Rocket product expert with all audience levels
    
    
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    Mentors and teaches other consultants on product implementation strategies
    
    
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    Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
    
    
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    Assertively and persuasively deals with challenges
    
    
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    Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe and budget
    
    
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    Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
    
    
    Required Qualifications:
    
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      10+ years in related Information Technology position
      
      
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      8+ years Consulting or Team Lead experience
      
      
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      8+ years software/interface development is a plus
      
      
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      Strong technical knowledge in the following areas:
      
      
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      Relational Databases (e.g., Oracle, Teradata, IBM Db2)
      
      
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      ETL Tools (e.g., Informatica, IBM DataStage, Ab Initio)
      
      
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      Data Modeling (e.g., erwin, SAP PowerDesigner)
      
      
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      Business Intelligence (e.g., IBM Cognos, SAP BusinessObjects, SSRS)
      
      
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      Big Data (e.g., Apache Hadoop, Hive, Flume, Cloudera)
      
      
      Experience with technologies highly desired:
      Enterprise Data Management
      Rochade/becubic, or any other Metadata Management solution
      Data Quality/Profiling
      
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        Broad knowledge of environments in which Rocket Data Intelligence (previously "ASG Data Intelligence") based solutions will be deployed-web technologies, Java and .Net architectures, UML, and ER modelling disciplines
        
        
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        Significant capture experience on large, complex, IT solution deals involving consulting partners
        
        
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        Up to 25% travel required during key implementation periods
        
        
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        Bachelor's Degree in Computer Science/Information Systems or similar required; Advanced Degree preferred
        
        
        The base salary range for this role is $124,572.50 - $155,715.75 /year. Exact compensation may vary based on skills, experience, and location.
        What Rocket Software can offer you in USA:
        Extensive paid time off programs (paid holidays, sick, and vacation time)
        Healthcare coverage options to fit you (and your family's) needs
        Retirement savings, with matching contributions by Rocket Software
        Life and disability coverage
        Leadership and skills training opportunities
        Two paid work days for off-site training
        Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
        Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
        #LI-Remote
        If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
        Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Keywords: Rocket Software, Wilmington , Principal Customer Solutions Engineer - Data Intelligence, Engineering , Dover, Delaware