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Customer Service Partner (Entity Management Support)

Company: CSC
Location: Wilmington
Posted on: January 18, 2020

Job Description:

Customer Service Representative (Entity Management Specialist)

As an Entity Management Specialist (EMS), you will be responsible for maintaining accuracy of the entity records of CSC's major (managed) corporate or legal clients. Working closely with all areas of the business including the SAM Team, Records, CSR's, and GAR Team, it is the goal of the EMS team to achieve total client satisfaction, meeting the compliance needs of the clients, and retaining their business for the long term by delivering the CSC Experience.

Some of the things you will be doing:

--- Ensuring the maintenance and accuracy of our Company Records database from requests received internally or directly from a client

--- Develop and maintain client relationships built on trust and quality of work, keeping the entity portfolios of CSC's major corporate clients in compliance

--- Expert in the Entity Management Platform and knowledgeable across many areas of the CSC Enterprise

--- Complete unit placement report by the end of each workday

--- Working with the Strategic Account Manager to coordinate, resolve and communicate issue resolution to the client

--- Record all meaningful client activity

--- Training clients to understand the benefits of using CSC technology

What technical skills, experience, and qualifications do you need?

--- Strong attention to detail

--- Strong organizational skills

--- Exceptional written and verbal communication skills

--- Proficiency with Microsoft Office

--- Strong time management skills

--- Multitasking in fast-paced, deadline-driven environment

INDC

Keywords: CSC, Wilmington , Customer Service Partner (Entity Management Support), Executive , Wilmington, Delaware

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