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Senior Director of Quality and Patient Safety/ Delaware Valley

Company: Nemours
Location: Wilmington
Posted on: March 28, 2020

Job Description:

As one of the nation s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. LIP @ 10%As one of the nation s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.From our park-like campus and free parking, to private patient rooms and kid-approved play areas, our Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del., is like no other in the region. We re considered one of the safest children s hospitals in the country, with some of the best doctors, nurses and pediatric specialty care available. We also have Delaware s only pediatric Level 1 Trauma Center.This individual will report to and collaborate with the Chief Quality and Safety Officer (CSQO) and be the dyad administrative partner for quality improvement and patient safety activities in the Delaware Valley. Her/his scope of activities will include operational and budgetary oversight for the quality/safety program in Delaware Valley including, but not limited to, patient safety, clinical quality, process improvement, regulatory compliance, and infection prevention.Role includes:

  • Direct and administer the activities of the Delaware Valley Quality/Safety Program including supervision and development of program staff and budget management.
  • In conjunction with the CQSO,
    • Oversee all aspects of clinical compliance including organizational assessment and identification of vulnerabilities, survey management and survey follow-up, as well as oversight of communication with regulatory agencies on behalf of the clinical enterprise
    • Oversee implementation of activities in patient safety (including event review and response), clinical quality/ process improvement, regulatory compliance, and infection prevention
    • In strong collaboration with the Delaware Valley CEO, physician-in-chief, CMO, and Chief Nursing and Operations Officer, develop the strategic priorities of the program and related initiatives in alignment with priorities and programs across the Nemours enterprise
    • Represent Nemours/Delaware Valley Quality/Safety program both locally and nationally
    • Oversee the administration of QAPI activities for Nemours/Delaware Valley, in conjunction with senior leadership and the Board of Managers
    • Oversee the development of Delaware Valley-wide training, mentoring, and support for individuals engaged in quality improvement and patient safety initiatives. Essential Functions:
      • Operational oversight of the Delaware Valley Quality/Safety Program
      • Supervise the quality/safety staff involved in patient safety, clinical quality/process improvement, regulatory
      • Operational oversight of the Delaware Valley Quality/Safety Program
      • Supervise the quality/safety staff involved in patient safety, clinical quality/process improvement, regulatory compliance, infection prevention and quality/safety analytics to ensure success in each of these areas
      • Oversee processes related to adverse event reporting and response, external reporting to regulatory agencies, root cause analyses, development of action plans to reduce clinical and regulatory risk, and implementation of quality and safety initiatives
      • Oversee all aspects of clinical compliance, including organizational assessment and identification of vulnerabilities, survey management and survey follow-up, as well as oversight of communication with regulatory agencies on behalf of Nemours/Delaware Valley
      • Serve as a quality improvement and patient safety leader and ambassador, change agent, collaborator and influencer to advance the quality improvement and patient safety goals of Nemours/Delaware Valley
      • Foster interdisciplinary communication and cooperation; actively work to improve staff knowledge and engagement in quality improvement and patient safety including development of institution-wide training, mentoring and support for individuals involved in quality improvement and patient safety initiatives
      • Collaborate with staff at all levels of the organization to promote a culture of safety, high reliability and integration of clinical, operational and administrative perspectives necessary to cultivate such culture and to craft patient safety and quality improvement metrics
      • Oversee process improvement changes, workflow improvements and creation of redundancies in order to correct identified patient safety risks. Provides leadership in collaboration with the CQSO and works closely across the enterprise with Nemours Children s Hospital for common cause analysis of safety events to identify trends, prioritize and operationalize safety improvement initiatives, and monitor completion of action.
      • Collaborate and ensure alignment with the Nemours Children s Hospital Quality/Safety program
      • Represent Nemours/Delaware Valley on national patient safety and quality improvement committees/organizations/initiatives as assignedRequirements:
        • Demonstrated interest and track record of participation (and preferably leadership) in safety and quality improvements in a complex academic medical center
        • Formal training in patient safety/process improvement strongly preferred
        • Certification as a certified professional in patient safety or quality (such as CPPS or CPHQ) strongly desired. Candidate will be required to gain certification within 2 years of employment.
        • Working knowledge of hospital practices and protocols as well as applicable regulations and guidelines
        • Master s Degree in health related field or MBAOur dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique Bridge to a Healthy Future pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.REQ#: 29846 Associated topics: administrative, administrative officer, administrative staff, associate, document, front desk, operational assistant, operational support, operations director, staff

Keywords: Nemours, Wilmington , Senior Director of Quality and Patient Safety/ Delaware Valley, Executive , Wilmington, Delaware

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