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Practice Manager Wilmington

Company: Christiana Care
Location: Wilmington
Posted on: June 26, 2020

Job Description:

PRIMARY FUNCTION:The Practice Manager is responsible for the overall management and operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals. The Practice Manager partners with the Clinical Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices. The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group.PRINCIPAL DUTIES AND RESPONSIBILITIES:Partners with the Clinical Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfactionResponsible for monthly financial and operating budget variance analytics and reporting; interprets and reports results to Medical Group executive leadership; creates and implements action plans for revenue and expense improvements meeting all Medical Group, Christiana Care, payer, and regulatory requirements including billing accuracy, labor expense and productivity, non-wage expense, denials, fee schedules, grant management, etc.Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction of the office experience including patient access via scheduling template management, front desk experience, rooming process, check out process, etc.Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvementsEnsures service excellence behavior and service recovery processes are consistent within all assigned practicesLeads efforts to create conditions for staff engagementPartners with the Clinical Leader to create, maintain, and improve clinical care and workflowsCollaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and spread best practicesDirects practice staff management via the site manager; responsible for employment processes and decisions regarding office staff (including orientation/onboarding); performance management; performance appraisals; office staff meetings/committeesLeads PRC request process for assigned practicesApproves travel expenses and reimbursement for staff of assigned practicesResponsible for budget purchasing approval up to $5,000Directly manages Practice Supervisor or Clinical Coordinator or Site Supervisor or other Manager/Supervisors as assignedPerforms assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitorsPerforms other related duties as required.SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:Work extensively with the Clinical Leaders of assigned practices. Coordinates projects and priorities with other operational and clinical leadership within the Medical Group and within CCHS including other clinical and operational departments, support departments (i.e., - IT, HR, care management, etc), administrative staff, referring clinicians, etc.DIRECTION/SUPERVISION OF OTHERS:As defined by practice make-up, could include Practice Supervisor, Site Supervisor, Clinical Coordinator, and/or Scheduling Coordinator roles.DIRECTION/SUPERVISION RECEIVED:Director, MGCC Primary Care OperationsEDUCATION AND EXPERIENCE REQUIREMENTS:High School diploma required. Bachelor's degree preferred. Three years of experience working in a medical practices with at least 2 years supervisory experience.Wilmington Hospital, Wilmington, Delaware. This 241-bed, 622,100-square-foot facility includes an emergency department and helipad, and is supported by specialized centers for rehabilitation, advanced joint replacement, women's health, pediatrics, behavioral health and memory disorders. This location also offers diagnostic imaging, lab services and an on-site surgicenter. The Wilmington Hospital campus serves as Christiana Care's corporate headquarters and includes the Wilmington Annex, which hosts adolescent health services, an HIV program, a Community Health Access Program and the Wilmington Family Medical Center. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet---- designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin

Keywords: Christiana Care, Wilmington , Practice Manager Wilmington, Executive , Wilmington, Delaware

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