Branch Manager, Chester-Montgomery Area, PA

Bachelor's Degree in Business Management or equivalent field, or equivalent work experience 3-5 years of experience Ability to make independent decisions and utilize sound judgment Ability to manage, supervise, instruct and coach Ability to meet deadlines Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit Consultative, team oriented sales personality with outstanding personal customer skills Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff Establishes and maintains effective working relationships Excellent verbal and written communication skills Highly motivated and competitive with proven leadership quality and very goal driven Meets compliance and audit requirements Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment Sound risk decision making skills and strong operational proficiency Understands all appropriate policies and procedures and process that impact work activities Minimal physical effort such as sitting, standing, and walking Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customers' needs and meet commitments Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Executes risk management process and procedures without management direction, and demonstrates awareness of expected results Knows the relationship and impact of actions and results Has an understanding of regulations impacting area supported Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria Stays current with industry and regulatory trends and emerging risk issues Has good understanding of current market and competitive landscape that the organization operates within Understands rationale for change and adjusts schedules and tasks to make things work Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Can identify and speak to major operational issues across the organization At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.- We actively encourage everyone to apply. -Job:-Sales Management-Primary Location:-Delaware-Wilmington-824 North Market Street - 02287 - Wilmington DE - Branch---Organization:-Consumer & Business Banking (1001)-Schedule:-Full-time-Job Posting:-Dec 15, 2020, 3:24:02 PM-