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Production Manager

Company: Re-Bath & More
Location: West Chester
Posted on: April 11, 2021

Job Description:


Re-Bath is a fast growing, bathroom remodeling company. We need a General Manager with excellent communication skills, experience, and savvy to manage a growing team.
To thrive in this role, you'll need to be self-motivated, work with and lead a team, communicate well, and be highly organized. We are looking for an individual who isn't afraid to work really hard. Experience in the construction industry is a plus. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.
KEY RESPONSBILITIES AND TASKS (Essential Functions):Personnel Management


Recruiting, Training and Managing all local employees
Oversee scheduling and team composition
Promote a positive, productive, respectful, and fun team environment
Organize and conduct monthly safety meetings with staff
Organize and facilitate weekly meetings to share important updates, review recent performance, track progress on quarterly goals, and identify/discuss/solve any issues

Operations & Administration

Review sales, contract, and installation documents with sales & production staff to ensure project feasibility, contract fulfillment, and compliance with various policies and regulations.
Facilitate, guide and assist in the sales and production processes
Manage the payroll process
With the assistance of the sales and production staff, ensure finance application process is fulfilled to ensure timely ordering and closeout of projects.
QuickBooks- Customer data entry, customer payments, customer invoices, accounts payable (review vendor invoices).
Relay feedback between Production department and Sales department to increase efficiencies and improve customer experience
Monitor monthly reports to ensure minimum required numbers are met (Profit & Loss: Gross Profit and Net Profit)

Customer Experience

Communicate with sales and production staff to discuss customers' expectations
Oversee quality control on installations with production staff
Monitor and manage customer satisfaction and issue resolution
Field and respond to after-hours calls from answering service

Facilities & Resource Management

Ensure employees have necessary resources to complete their jobs
(Facility/Vehicle/Equipment maintenance, office supplies, install supplies, and inventory requirements)
Oversee inventory control with production staff to ensure efficient use and reduce held inventory
Communicate with vendors and subcontractors to optimize quality, delivery, and cost of goods provided (Supply Chain Management)
Use Re-Bath product ordering system and other vendor systems (Ferguson, Onyx, etc.) to order materials with production staff to ensure timely delivery for scheduled jobs

ADDITIONAL DUTIES AND RESPONSIBILITIES

Maintain a high level of customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Attend and participate in weekly Sales Meetings conducted by VP of Sales
Be involved with local construction groups to build relationships within the construction industry (NARI, Chamber of Commerce, etc.)

MINIMUM EXPERIENCE AND EDUCATION

Basic business knowledge
Solid experience delivering customer service
Basic accounting skills with a high degree of accuracy
Experience managing a busy work schedule
High School Diploma
2 Years Management Experience


PREFERRED EXPERIENCE AND EDUCATION

College Degree
Prior management in construction or home remodeling industry

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Sitting 80% (in the office, client's homes)
Standing/walking 20%
Moderate noise levels from office equipment.
Minimum lifting requirements of 45 pounds (will need to help receive deliveries)
Frequent client and interoffice personnel interaction; heavily dependent on excellent customer interaction.
Hearing - Must be able to hear telephonic equipment and comfortably communicate with clients and others by telephone and in person.
Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

PERFORMANCE STANDARDS (SUCCESS FACTORS):

Adhere to company core values

Growth Mindset
Positive Can Do Attitude
Do the Right Thing instead of the Easy Thing



Medical Insurance, 401(k) with company match, PTO, Paid Holidays and a company vehicle is provided!
PM21

Keywords: Re-Bath & More, Wilmington , Production Manager, Executive , West Chester, Delaware

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