Production Manager
Company: Re-Bath & More
Location: West Chester
Posted on: April 11, 2021
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Job Description:
Re-Bath is a fast growing, bathroom remodeling company. We need a
General Manager with excellent communication skills, experience,
and savvy to manage a growing team.
To thrive in this role, you'll need to be self-motivated, work with
and lead a team, communicate well, and be highly organized. We are
looking for an individual who isn't afraid to work really hard.
Experience in the construction industry is a plus. The right
individual will play a key part in the expansion of this company
and will have the opportunity to grow as the company grows.
KEY RESPONSBILITIES AND TASKS (Essential Functions):Personnel
Management
Recruiting, Training and Managing all local employees
Oversee scheduling and team composition
Promote a positive, productive, respectful, and fun team
environment
Organize and conduct monthly safety meetings with staff
Organize and facilitate weekly meetings to share important updates,
review recent performance, track progress on quarterly goals, and
identify/discuss/solve any issues
Operations & Administration
Review sales, contract, and installation documents with sales &
production staff to ensure project feasibility, contract
fulfillment, and compliance with various policies and
regulations.
Facilitate, guide and assist in the sales and production
processes
Manage the payroll process
With the assistance of the sales and production staff, ensure
finance application process is fulfilled to ensure timely ordering
and closeout of projects.
QuickBooks- Customer data entry, customer payments, customer
invoices, accounts payable (review vendor invoices).
Relay feedback between Production department and Sales department
to increase efficiencies and improve customer experience
Monitor monthly reports to ensure minimum required numbers are met
(Profit & Loss: Gross Profit and Net Profit)
Customer Experience
Communicate with sales and production staff to discuss customers'
expectations
Oversee quality control on installations with production staff
Monitor and manage customer satisfaction and issue resolution
Field and respond to after-hours calls from answering service
Facilities & Resource Management
Ensure employees have necessary resources to complete their
jobs
(Facility/Vehicle/Equipment maintenance, office supplies, install
supplies, and inventory requirements)
Oversee inventory control with production staff to ensure efficient
use and reduce held inventory
Communicate with vendors and subcontractors to optimize quality,
delivery, and cost of goods provided (Supply Chain Management)
Use Re-Bath product ordering system and other vendor systems
(Ferguson, Onyx, etc.) to order materials with production staff to
ensure timely delivery for scheduled jobs
ADDITIONAL DUTIES AND RESPONSIBILITIES
Maintain a high level of customer service, perception, and
satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Attend and participate in weekly Sales Meetings conducted by VP of
Sales
Be involved with local construction groups to build relationships
within the construction industry (NARI, Chamber of Commerce,
etc.)
MINIMUM EXPERIENCE AND EDUCATION
Basic business knowledge
Solid experience delivering customer service
Basic accounting skills with a high degree of accuracy
Experience managing a busy work schedule
High School Diploma
2 Years Management Experience
PREFERRED EXPERIENCE AND EDUCATION
College Degree
Prior management in construction or home remodeling industry
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Sitting 80% (in the office, client's homes)
Standing/walking 20%
Moderate noise levels from office equipment.
Minimum lifting requirements of 45 pounds (will need to help
receive deliveries)
Frequent client and interoffice personnel interaction; heavily
dependent on excellent customer interaction.
Hearing - Must be able to hear telephonic equipment and comfortably
communicate with clients and others by telephone and in person.
Near Vision - The ability to see details at close range (within a
few feet of the observer) as required for business software, and
operating office machines.
PERFORMANCE STANDARDS (SUCCESS FACTORS):
Adhere to company core values
Growth Mindset
Positive Can Do Attitude
Do the Right Thing instead of the Easy Thing
Medical Insurance, 401(k) with company match, PTO, Paid Holidays
and a company vehicle is provided!
PM21
Keywords: Re-Bath & More, Wilmington , Production Manager, Executive , West Chester, Delaware
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