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Assistant Property Manager - Riverwoods at North East

Company: Enterprise Residential
Location: North East
Posted on: May 6, 2021

Job Description:

Job Description Summary: Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence. Job Requirements:* Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.* Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.* Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.* Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. * Complies with Enterprise Residential's policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential's operational and human resources policies and procedures.* Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.* Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. * Provides direction to the team in the absence of the Property Manager.* Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events.* Prepares, monitors, and distributes reports on a variety of operational and financial data.* Assists in processing property expenses such as vendor invoices.* Participates in and attends all required training sessions.* Keeps Property Manager informed of any information that could affect property operations.* Supports other communities as assigned by management.* Other duties as assigned.Supervisory Responsibilities:While this role has no direct reports, the Assistant Property Manager may act in a supervisory capacity, under the direction of the Property Manager. When participating in supervisory responsibilities such as recruiting, interviewing, hiring, and training associates; planning, assigning and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws.

Keywords: Enterprise Residential, Wilmington , Assistant Property Manager - Riverwoods at North East, Executive , North East, Delaware

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