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Technical Client Manager

Company: SGS
Location: West Chester
Posted on: November 22, 2021

Job Description:

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Summary

Job Description

To liaise with Business Development in order to scope and write quotes for clients.

REPORTING LINE

Directly reports to the Director of Microbiology and Sterility Assurance

Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Responsibilities
Support clients with technical consultation to deliver an analytical plan tailored to their needs. In this client-facing role, works to maintain high customer satisfaction.
In collaboration with Sales, act as a liaison between clients and the laboratories as follows: Ensure NDA/MSA are in place, Prepare and submit responses to all Requests for Proposals (RFPs), prepares complex quotes, collaborates with clients and department heads to prepare project plans, provide status updates of ongoing projects, monitor SGS activities against quote scope, schedule teleconferences and face-to-face meetings as needed, run meetings, generate agendas and meeting minutes, track action items.
Manages the Technical Client Managers. Managing the TCM group involves mentoring junior members of group, helping to develop their knowledge base, and being the main point of contact for the Director. Tracks leads at all stages, assign tasks including proposal writing to TCM/CM as appropriate, manages out-going proposals, and works with Director and General Manager to forecast and track revenue.
Technical Client Manager is also responsible, in conjunction with lab scientists, to continuously monitor SGS offerings and to evaluate new technologies, platforms, and approaches in order to make SGS the leading service provider in the industry.

Qualifications

EDUCATION AND EXPERIENCE

Required
Bachelors degree in STEM subject
Minimum of 3 years of experience in the Pharmaceutical industry

Preferred
Doctorate degree in STEM Subject
5 years of experience in Pharmaceutical/Biologics Industry

Knowledge / Skills / Abilities
Language Skills: English
Mathematical Skills: Intermediate preferred
Reasoning Skills/Abilities: Intermediate required
Computer Skills: Proficiency with standard office computer equipment

EQUIPMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY CATEGORY

Low-Exposure: Has an indirect role and no access to operations where failure could result in serious harm to public or employee well-being, Group assets or the environment.

WORK CONDITIONS / EXPOSURE TO ENVIRONMENTAL CONDITIONS
Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Work requires willingness to work a flexible schedule
Longer hours, evenings and/or weekend work will be necessary occasionally/frequently as job duties demand

Environmental Conditions Requirements
Bio-hazard - Occasionally

Noise Level
Moderate noise (examples: business office with computers and printers, light traffic)

Additional Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS, Wilmington , Technical Client Manager, Executive , West Chester, Delaware

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