Account Manager, Client Experience
Company: Merchants Fleet Management
Posted on: May 15, 2022
As an Account Manager, you will build and maintain relationships
with our clients by providing ongoing day-to-day account support,
recommending cost saving solutions and managing processes to
optimize productivity of their fleet. You will focus on client
retention, problem solving, building relationships, and providing a
superior client experience. Included with the relationship
management will be the ownership of managing the clients' fleet
database, service enrollments, vehicle order management needs, as
well as the participation in the development of process,
initiatives and reports to further grow our future business.
Location: Merchants Fleet Headquarters in Hooksett, NH / Rosemont,
IL / Remote - What Your Day Looks Like: Work with clients and
internal cross-functional teams to develop the account strategy
that best suites the client's needs and goals. Execute day-to-day
requests and activities, complex or routine, in accordance with
client's policies, procedures and priorities. Uses discretion and
independent judgement advising clients and works with clients to
recognize need and recommend solutions. Takes ownership of client
issues and applies critical thinking and problem-solving abilities.
Analyzes client data and/or manages monthly reporting needs.
Participates in projects which continuously refine and develop
processes in order to best serve Merchants clients, both internal
and external, representing the voice of the customer. Leverages and
partners with subject matter experts to quickly and efficiently
resolve inquiries in a high-volume communication environment.
Execute -client policies to assist with -compliance in all aspects
of their business while communicating to key client contacts driver
non-compliance issues for them to address and enforce. Complete
CAFS certification, possess and demonstrate advanced knowledge of
all aspects of Fleet Resources, support and implementation. -
Maintain and build strong foundational understanding of vehicle and
upfit specifications, assist in the coordination of client
requested vehicle locates. Possess and demonstrate in depth
knowledge of Customer Facing Technology as a power user. - Lead
client specific special projects as needed The Skills and
Experience You Bring: Excellent organizational skills, strong
attention to detail with an ability to focus on accuracy while
managing multiple tasks and projects simultaneously Exceptional
verbal, written, presentation and interpersonal skills Ability to
accept and drive organizational change Excellent Problem
solving/resolution and decision-making skills Ability to advocate
for client and represent "voice of the customer" - to build and
retain relationships Ability to nurture and work in a team
environment as well as ability to work independently Exceptional
computer skills in CRM, Microsoft Windows, Excel (query), Power
Point and Word High energy as well as a pleasant and professional
demeanor Ability to travel to client and prospect locations when
necessary CAFS or CAFM Certification preferred 5+ years Fleet
Management/Leasing experience preferred 5+ years in environment
requiring effective communication, sales and client service skills
Your Education: Minimum of a 4-year Bachelor's Degree preferred -
Take a peek at the culture on the Client Experience team here !
Merchants Fleet is" -the nation's fastest growing" -fleet
management company, providing flexible funding and service"
-options for organizations that leverage vehicles to run their
operations. Merchants Fleet offers comprehensive &"
-customizable fleet solutions, serving as a single source for all
vehicle needs. Our programs range from long-term" -leases to
monthly rentals, including unique options such as rent-to-lease and
own-to-lease. With over 160,000 managed" -vehicles nationwide, our
expert teams have experience working with nearly every industry,
from corporate fleets to last" -mile delivery to franchise systems.
We offer the most high-touch service and innovative experience
across the industry," -with specialized teams and" -a" -FleetTech"
-model that merges fleet with technology to ensure our clients get
the best" -performance out of their fleets. Merchants Fleet is
headquartered in Hooksett, New Hampshire, and its Innovation"
-Center" -is located in" -the Chicago, Illinois area." -For more
information, please visit" -." -"--- - Merchants is an
award-winning place to work with accolades -including; -Best &
Brightest, Best Company to Work For 2015-2020, Great Place to Work
and Coolest Company for Young Professionals. - #LI-CF1 - #LI-Remote
To provide all candidates with the highest level of our attention,
Merchants Fleet does not accept uninvited solicitations or resumes
from third parties. California Residents click here for California
Consumer Privacy Act (CCPA). Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities .
Keywords: Merchants Fleet Management, Wilmington , Account Manager, Client Experience, Executive , Smyrna, Delaware
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