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Cards Execution Manager- Fraud

Company: OneMain Financial
Location: Wilmington
Posted on: August 8, 2022

Job Description:

The Cards Execution Manager is accountable of Third-Party vendor management, primarily monitoring and evaluating key risk disciplines such as performance, controls, and customer experience. - Reporting to the VP/Director Cards Services the Cards Execution Manager partner with key internal and external (vendor) stakeholders to design - and define - OneMain's end-state third party relationship with Fraud vendor(s). - The role will also include The Cards Execution Manager will also have significant accountability to build a mature, scalable governance model, document credit card policy and procedures, and provide training for Fraud activities.Responsibilities

  • Develop OneMain internal credit card process integration plans including collection performance and oversight of SLAs
  • Drive back office credit card functions such as chargebacks, authorizations, line management, account adjustments, payment processing, etc
  • Identify opportunities to improve workflow and performance of internal teams
  • Proactively identify cross-functional alignment across internal and external stakeholders to drive efficiencies
  • Ability to use data-driven insights to proactively propose solutions to further grow the credit card businessQualifications
    • Bachelor's degree in Business, Management, or related field
    • 3 to 5 years' experience with Vendor oversight and/or third-party engagements
    • A strong working knowledge of Fraud (e.g., Detection, Service, Strategy, Liquidation and Chargebacks, etc.)
    • Proven track record of working cross functionally to navigate complex challenges that lead to tangible results
    • Prefer experience in a credit card, or financial services, startup environment owning large pieces of process end-to-endCOMPETENCIES
      • Strong leadership skills.
      • Excellent judgment and unquestioned integrity.
      • Demonstrated ability to work across disciplines.
      • Exceptional communicator
      • Strategic, creative, and entrepreneurial.
      • Balance strategic thinking and operational delivery.
      • Bias for action and speed
      • Enterprise mindset
      • Executive presence

Keywords: OneMain Financial, Wilmington , Cards Execution Manager- Fraud, Executive , Wilmington, Delaware

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