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Mortgage Retail Sales Associate Manager (SAFE)

Company: Wells Fargo
Location: Hockessin
Posted on: August 7, 2022

Job Description:

About this role:Wells Fargo is seeking a Mortgage Retail Sales Associate Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at .In this role you will:

  • Responsible for coaching, directing and managing the sales activities of a small group of residential Home Mortgage Consultants (at a minimum of 3 and maximum of 7 sales origination direct reports) under the direction of a Mortgage Retail Sales Manager
  • Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in mortgage retail sales
  • Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service
  • Make supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Mortgage Retail Sales management
  • Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking application for a dwelling-secured transaction
  • Identify opportunities for process improvement and risk control development in less complex functional areas
  • Responsible for selection, evaluation, and development of staff within Mortgage Retail Sales functional area
  • Manage personal and team's pipeline to effectively manage customer loyalty
  • Interact directly with external customers as well as collaborate and consult with peers, colleagues, and multiple managers
  • Manage allocation of people and financial resources for Mortgage Retail Sales
  • Develop and maintain a high degree of visibility for WFHM in the marketplaceRequired Qualifications:
    • 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 1+ years of Leadership experienceDesired Qualifications:
      • Basic Microsoft Office skills
      • Customer service experience
      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of sales prospecting and generating referrals
        • Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
        • Excellent verbal, written, and interpersonal communication skills
        • Mortgage industry experience
        • Knowledge and understanding of sales prospecting and generating referrals
        • Customer service experience
        • A BS/BA degree or higher
        • 1+ year of leadership or management experience
        • 1+ year of data analysis experience--- 1 + year of recruiting experience Job Expectations:
          • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position
            • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
            • Ability to lift 20+ pounds
            • Reliable transportation
            • Ability to work nights, weekends, and/or holidays as needed or scheduled We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Wilmington , Mortgage Retail Sales Associate Manager (SAFE), Executive , Hockessin, Delaware

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