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Lead Product Manager - Digital Experience

Company: Wells Fargo
Location: Wilmington
Posted on: September 24, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Lead Product Manager in Credit Card & Merchant Services as part of Traditional Product Management. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:

  • Lead project teams in the execution of projects, in support of the Consumer Rewards digital strategy.
  • Collaborate with Rewards Product, Digital Partners, Marketing and Technology partners to deliver best in class digital experiences.
  • Work closely with project teams to proactively identify innovative options and solutions to the business and customer needs/problems.
  • Partner on developing scope and requirements and ensuring solutions are compliant with regulatory and Wells Fargo standards.
  • Define Digital opportunities; develop business cases; and manage ongoing monitoring for projects and programs.
  • Conduct strategic business and customer analysis to identify inefficiencies in the site and use the results to resolve problems and improve efficiency of the customer experience.
  • Analyze reporting data and develop ideas for new projects or enhancements.
  • Conduct competitive analysis, prioritize and identify initiatives to execute that will elevate the sales throughput of the platform.
  • Synthesize 3rd party research from Forrester, Bank Monitor and others into actionable recommendations for projects initiated by the Rewards Digital team or product group partners.
  • Continually mine internal customer path data to uncover findings and develop customer intelligence.Required Qualifications, US:
    • 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
      • Strong analytical skills with high attention to detail and accuracy.
      • Excellent verbal, written, and interpersonal communication skills and have the ability to articulate complex concepts in a clear manner.
      • Knowledge and understanding of internet, mobile, and tablet technology.
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Experience collaborating and partnering with internal and external vendors including provider networks.
      • Ability to influence across all levels of the organization.
      • Ability to analyze data in order to gain actionable insights.
      • An understanding of the credit card and loyalty rewards business.
      • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
      • Experience working with digital design processes.*Due to a city-wide mandate in New York City, all individuals who perform in-person work or interact with the public during business must be fully vaccinated against COVID-19 or qualify for an approved accommodation to be exempt from being fully vaccinated. Currently, this position falls under the scope of this mandate. *Preferred location(s) listed above. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.Pay Range$84,000.00 - $149,400.00 AnnualBenefits
        • Information about Wells Fargo's employee benefitsWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Company: WELLS FARGO BANKReq Number: R-184176-6Updated: Wed Sep 14 23:01:27 UTC 2022Location: Wilmington,Delaware

Keywords: Wells Fargo, Wilmington , Lead Product Manager - Digital Experience, Executive , Wilmington, Delaware

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