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HVAC Service Service Manager

Company: Mattioni Plumbing, Heating & Cooling
Location: Downingtown
Posted on: November 26, 2022

Job Description:

Who You Are: You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are: We are not just your local plumbing, heating & cooling experts, but we are a cool place to work! We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We are a weird bunch who knows how to win. We work hard to play hard. Positive vibes only. People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, room to grow, and opportunities to win. What We Do: We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning systems. The Big Task for a HVAC Service Manager: The Service Manager is responsible for grooming the next generation of technicians by honoring our values of 5 star customer service and operational excellence. He mentors and coaches technicians to preform and execute the service call to company standards (Nexstar Service System). He provides administrative, technical, and customer support when needed. He holds technicians accountable to reach their respective position minimums and achieves the Departments Gross Margin Goals. Essential duty and responsibility for an HVAC Service Manager: Exceed customer expectations in every aspect. Have jobs completed on time and on budget. Assist your team in growing as individuals and professionals. Key Sub Tasks For a HVAC Service Manager: Successfully execute the above job description
Constantly ensure that the next generation of HVAC Service Technicians (Apprentices) are fully trained per the HVAC Service Trainer
Be a HVAC Service Department subject matter expert (SME) and point of contact on the Nexstar Service System
Be a SME on the Mattioni VIP Membership and Mattioni products, services and offerings
Train and hold technicians accountable to all administrative procedures: Punctuality and work schedule, job descriptions, Company goals, Company truck cleanliness and stock levels, uniform and appearance, billing and paperwork, timekeeping and bonus submission, etc.
Maintain and increase technician Key Performance Indicators according to Technician Scorecard.
Provide phone, office, onsite technical/sales support for technicians during and after normal business hours and weekends: call technical support, order material, visit customers, etc.
Continual professional development by reading and other self-education
Conduct routine 1:1's and Ride Alongs with direct reports in order to facilitate adherence of the Nexstar Service System
Conduct staffing and call planning with recruiting and marketing in order to ensure ability to achieve department goals
Be prepared to assume the roles and duties of the HVAC Service Department Head from time to time (professional growth is expected in this position)
Travel for offsite training (as needed - 1 week per year)
Personally increase technical related skillset while out in the field
Bring more energy than you take, because you will set the tone every day for the department Experience: If you can achieve the above and you find it fun and challenging, you have just the right amount of skill and experience! Who We're Looking For: We want people who want to grow and never settle. We will train you where you need to be trained. Are you looking for a stable, family-owned, reputable company, a management team that supports you to succeed, and a solid customer base that trusts our experts to get the job done? Position Requirements (Non-negotiables): Employees must be able to pass a drug and background test and have an insurable driver's record.
Required work hours:
Monday - Friday: Availability based on demand
Extra hours may be necessary dependent on the job and/or demand This position describes the Company's needs on this date. Requirements can adapt to meet Company needs. What We Offer: $60,000 Base Salary
Bonus Opportunities available. Our top performers are among the highest paid technicians in Chester County. You'll have unlimited earning potential.
Company Sponsored Healthcare Package.
Dental/Vision Plans.
Paid Time Off. 3 Weeks Vacation, 2 Personal Days, 6 Paid Holiday.
New technology.
State of the art tools, parts, and supplies.
Simple IRA.
Company Events
Career Advancement.
Ongoing Training.
A family. This is last on the list because it's most important. If you want to be part of something bigger than just a job, make this career move and find exactly what you're looking for. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company events and you'll build life-long friendships at Mattioni Plumbing, Heating & Cooling. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Mattioni Plumbing, Heating & Cooling by visiting Job Type: Full-time Pay: $60,000 Benefits: Dental Insurance
Employee discount
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance Schedule: 8-hour shift
Day shift
Monday to Friday Supplemental pay types: Bonus opportunities available Education: High school or equivalent (Preferred) Work Location: Office/On the road

Keywords: Mattioni Plumbing, Heating & Cooling, Wilmington , HVAC Service Service Manager, Executive , Downingtown, Delaware

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