Customer Success Manager (Granulate)

Company: Intel
Location: Dover
Posted on: January 26, 2023

Job Description:

**Job Description**Granulate is on a mission to help companies scale by removing the compute cost pain and overcoming performance challenges. We're developing the world's first autonomous, continuous workload optimization solution, enabling immediate application performance improvements and reduced infrastructure costs by up to 63 - with no code changes required.Our team is growing and looking for a Customer Success Manager to join us.The Customer Success Manager will serve as a strategic partner for our managed customers, leading Granulate' s expansion motions including deployment and activation batches planning, business and technical consulting, presenting the Granulate value in a clear cohesive manner, and defining custom requirements for managed customers.The Customer Success Manager is the customer voice within the organization and should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.The Customer Success Manager will be responsible, but not limited to:+ Partner with sales executives to plan, prepare and execute strategic deals in complex sales cycles.+ Be our customer's most trusted advisor by realizing Granulite's value propositions and platform capabilities to achieve their business outcomes.+ Own the technical installation, validation, and benchmark analysis phases of the sales cycle and provide a proactive approach to showcasing customers Granulate' s value.+ Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition.+ Maintain a deep understanding of the relevant technologies.+ Work closely with the Product teams to understand and influence the product development roadmap and be willing to translate that roadmap into language that can be understood by clients and prospects.The ideal candidate will demonstrate:+ Must be a self-starter comfortable working in a start-up environment.+ Ability to clearly organize and convey complex data-based concepts and insights in an easy-to- understand manner.+ Extremely detail-oriented and well-organized, comfortable working independently, and have the technical ad attitude to learn new technical concepts.+ Great team player, enabling his peers to succeed.+ Comfortable working with the east coast time zone.This is a 100% virtual position. This position is not eligible for Intel immigration sponsorship.**Qualifications**You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.**_Minimum Requirements:_**The candidate must have a Bachelor's degree in Business Administration, Communication or related field.5+ years of experience in the following areas:+ Customer Success Manager, Technical Support or Pre-Sale position.2+ years of experience in SaaS industry**_Preferred Requirements:_**2+ years of experience working with Linux-based infrastructure**Inside this Business Group**The Data Center & Artificial Intelligence Group (DCAI) is at the heart of Intel's transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies-spanning software, processors, storage, I/O, and networking solutions-that fuel cloud, communications, enterprise, and government data centers around the world.**Covid Statement**Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.**Posting Statement**All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.**Benefits**We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.htmlAnnual Salary Range for jobs which could be performed in US, Colorado, New York, Washington, California: $102,120.00-$169,020.00*Salary range dependent on a number of factors including location and experience**Working Model**This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. **In certain circumstances the work model may change to accommodate business needs.**

Keywords: Intel, Wilmington , Customer Success Manager (Granulate), Executive , Dover, Delaware