Senior Customer Success Manager
Company: Trellix
Location: Dover
Posted on: January 27, 2023
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Job Description:
**_Job Title:_**Senior Customer Success Manager**_Role
Overview:_**Reporting to the Director of Customer Success, the Sr.
Customer Successful Manager will be a highly motivated and integral
key player who is responsible for successfully managing customer
adoption, expansion, and renewals of the Trellix security footprint
for highly complex enterprise clients. You will be driven to impact
customer satisfaction by ensuring your clients realize the full
value of Trellix's dynamic XDR cybersecurity products.Location:
Remote /WestCompany Overview:Trellix is a global company redefining
the future of cybersecurity. The company's open and native extended
detection and response (XDR) platform helps organizations
confronted by today's most advanced threats gain confidence in the
protection and resilience of their operations. Trellix's security
experts, along with an extensive partner ecosystem, accelerate
technology innovation through machine learning and automation to
empower over 40,000 business and government customers. More at
https://trellix.com .About the Role:+ Trellix Customer Success
Managers are the backbone of our relationships with our customer
base, and you will be responsible for managing an assigned book of
business to ensure your customers successfully deploy, adopt, and
retain Trellix solutions and continue to renew their licenses
year-over-year:+ You are responsible for ensuring on time renewals,
managing complex relationships with customers, and being expert
problem solvers.+ You will consistently achieve monthly and
quarterly renewal revenue targets, striving for a high percentage
of on-time renewal and revenue retention within a targeted book of
business.+ Driving customer awareness, engagement, and adoption of
the Trellix portfolio, product features and services, you will
ensure clients maximize the adoption and realized value of their
purchased solutions.+ You will develop and maintain strong,
multi-level relationships with each customer; ensuring that Trellix
solutions support the ongoing needs and security objectives for
each customer.+ Engage in strategic, consistent, proactive client
and partner meetings to positively impact customer loyalty and
revenue growth.+ Recognize expansion opportunities and effectively
qualify them for Sales counterparts to bring to closure.+
Effectively manage a high volume of customer requests, align them
with internal resources and anticipate their business needs.+
Collaborate and align with sales, marketing, support, product and
engineering teams to drive customer success outcomes.About You:+ 7+
years of experience with an emphasis in Customer Success Management
or complementary customer facing role (Sales, Account Management,
PS)+ You are a highly motivated customer relationship leader with
proven success securing long-term relationships, driving adoption
of products and tools while generating referrals and identifying
upsell and cross-sell opportunities.+ You drive customer loyalty by
being an exceptional trusted advisor who strives to understand
customer needs and to achieve their goals.+ You are energized by
connecting and building value driven, strategic relationships with
enterprise customers by understanding your product offerings and
their value to your respective customers.+ Fanatic about customer
success; you seek to achieve extraordinary results through
tenacious and creative problem solving.+ Assertive but empathetic
in nature, you can drive customers toward strategic goals through a
combination of persuasion and rapport.+ You thrive in a fast based,
team centric atmosphere and is adaptable in nature.+ Exceptional
multi-tasking abilities and organization skills.+ Detail-oriented;
able to capture proper information correctly and accurately.+
Excellent verbal and written communication skills+ Experience in a
SaaS, technology company; Cybersecurity is a plus.**_Company
Benefits and Perks:_**We work hard to embrace diversity and
inclusion and encourage everyone to bring their authentic selves to
work every day. We offer a variety of social programs, flexible
work hours and family-friendly benefits to all of our employees.+
Pension and Retirement Plans+ Medical, Dental and Vision Coverage+
Paid Time Off+ Paid Parental Leave+ Support for Community
InvolvementWe're serious about our commitment to diversity which is
why we prohibit discrimination based on race, color, religion,
gender, national origin, age, disability, veteran status, marital
status, pregnancy, gender expression or identity, sexual
orientation or any other legally protected status.Trellix is a
global company redefining the future of cybersecurity. The
company's open and native extended detection and response (XDR)
platform helps organizations confronted by today's most advanced
threats gain confidence in the protection and resilience of their
operations. Trellix's security experts, along with an extensive
partner ecosystem, accelerate technology innovation through machine
learning and automation to empower over 40,000 business and
government customers. More at https://trellix.com .
Keywords: Trellix, Wilmington , Senior Customer Success Manager, Executive , Dover, Delaware
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