Director, Technical Program Management - Customer Resiliency

Company: Capital One
Location: Dover
Posted on: May 25, 2023

Job Description:

West Creek 8 (12080), United States of America, Richmond, Virginia

Director, Technical Program Management - Customer Resiliency

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

About the team: As a Director of Technical Program Management (TPM) in Capital One's Card Technology organization, we're looking for someone to assist with our technology transformation agenda for the Customer Resiliency domain. We support Capital One's customers who need help the most, and we're embarking on a journey to make our newly defined destination state architecture a reality. You'll be partnering with other technology teams as we converge onto a set of cutting edge platforms using a federated delivery model and our microservices mindset to bring the best possible experience to our customers.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Directors have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow-through, accountability, and results
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications:
  • Bachelor's degree
  • At least 7 years of experience managing technical programs Preferred Qualifications:
    • Bachelor's degree in a related technical field (Computer Science, Software Engineering)
    • MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience
    • 7+ years of experience designing and building data-intensive solutions using distributed computing
    • 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
    • 3+ years experience building highly scalable mobile products & platforms
    • 3+ years of experience with Agile delivery
    • 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
    • Experience in building systems & solutions within a highly regulated environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position
      
      Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
      
      No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
      
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      Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
      
      

Keywords: Capital One, Wilmington , Director, Technical Program Management - Customer Resiliency, Executive , Dover, Delaware