Sr. Communications Manager
Company: ChristianaCare
Location: Wilmington
Posted on: April 20, 2024
Job Description:
Are you an experienced healthcare communications professional
who is looking to make a positive difference in the
community?ChristianaCare is one of the country's most dynamic
healthcare organizations, centered on improving health and making
high-quality health care more accessible, affordable and equitable
throughout the communities it serves. ChristianaCare includes an
extensive network of outpatient services, home health care, urgent
care centers, three hospitals (1,299 beds), a free-standing
emergency department, a Level I trauma center and a Level III
neonatal intensive care unit, a comprehensive stroke center and
regional centers of excellence in heart and vascular care, cancer
care, and women's health. ChristianaCare is a nonprofit teaching
health system with more than 260 residents and fellows. It is
continually ranked among the nation's top hospitals for quality and
patient safety. With its unique CareVio data-powered care
coordination service and a focus on population health and
value-based care, ChristianaCare is shaping the future of health
care.ChristianaCare Offers
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with
company contributions.
- Generous paid time off with annual roll-over and opportunities
to cash out.
- 12-week paid parental leave.
- Incredible work/life benefits including annual membership to
care.com, access to backup care services for dependents through
Care@Work, retirement planning services, financial coaching,
fitness and wellness reimbursement, and great discounts through
several vendors for hotels, rental cars, theme parks, shows,
sporting events, movie tickets and much more!About this
PositionChristianaCare is searching for a Senior Communications
Manager to specialize in emergency/crisis communications and issues
management. This role is an exciting opportunity for a
communications and public relations professional to make a
meaningful impact on the community and on the reputation and public
perception of a nonprofit health system while ensuring transparent
and effective communication during challenging situations.Key
Responsibilities:
- Issues Management: In collaboration with the Communications
Director and internal stakeholders including Government Affairs and
Legal/Risk Management, proactively identifies and addresses issues
and opportunities that have the potential to impact
ChristianaCare's reputation.
- Emergency Communications: Serves as the primary representative
of ChristianaCare's Department of External Affairs on
ChristianaCare's Emergency Management Committee. Develops and
maintains standard operating processes and team readiness to
support communications needs in emergencies, including health
emergencies and operational disruptions. Works with leadership to
review crisis communications procedures to keep them current.
Trains External Affairs Communications Team on emergency
communication procedures, helping them understand their roles and
responsibilities during system emergencies.
- Communications Planning and Message Development: Crafts clear,
accurate, strategic communications plans and messaging that aligns
with ChristianaCare's values and mission, ensuring consistency
across all communication channels.
- Stakeholder Engagement: Collaborates and maintains
relationships with internal and external stakeholders, including
ChristianaCare leadership, medical staff and employees, health care
partners, public officials, media and the community, to ensure
effective communication and appropriate transparency.
- Media Relations: Establishes and maintain relationships with
local and national media outlets to effectively communicate our
organization's mission and initiatives, and respond to media
inquiries during crises.
- Reputation Monitoring and Analytics: Collects and evaluates
data related to ChristianaCare's reputation and public relations
and makes recommendations to the Communications Director in order
to guide continuous improvement.Principal duties and
responsibilities:
- Protects and enhances brand reputation through effective issues
management and crisis communications, in collaboration with other
members of the Communications team.
- Develops and executes strategic communications plans for
ChristianaCare.
- Project management of a wide variety of communications
projects, often in close collaboration with marketing, design and
digital/social media teams.
- Supports executive communications and thought leadership,
including logistics and presentation development.
- Writes communications plans, press releases, social media
posts, speeches, talking points, presentations, internal/corporate
communications, e-mails, website copy, briefing sheets, letters and
other materials as needed to support a wide variety of
communications projects.
- Advises and coaches leaders and spokespersons for interactions
with the media and the public, in collaboration with the media
relations team.
- Participates in media-on-call rotation to ensure 24/7
responsiveness to strategic communications and media relations
needs of the organization.Education and experience
requirements:Bachelor's Degree and minimum 10 years of public
relations experience, with a demonstrated ability to write and
successfully execute multi-facetted communications plans.
Candidates with a degree in public relations or communications are
preferred.Experience in issues management and crisis/emergency
communications.Experience in health care communications, including
internal communications, physician communications, public relations
and social media.Experience in developing and executing strategic
communications plans.Experience in writing and editing news and
features content, press releases, speeches, presentations, website
and social media content.
Keywords: ChristianaCare, Wilmington , Sr. Communications Manager, Executive , Wilmington, Delaware
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