Digital Channels Product Manager
Company: OneMain Financial
Location: Wilmington
Posted on: October 25, 2024
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Job Description:
We are seeking a motivated Associate Director to oversee the
product management function for our web and mobile digital
channels, serving multiple lines of business across the
organization. This role is responsible for managing a team of
product managers and business analysts, ensuring the delivery of
high-quality digital experiences that meet customer needs. Manager
will collaborate with cross-functional teams, including design,
engineering, marketing, and compliance, to drive enhancements and
innovations in digital customer touchpoints.
You should be located within a commutable distance to one of our
offices located in Baltimore MD, Charlotte NC, Wilmington DE, or
Dallas/Fort Worth TX. with a willingness to be in the office two
days a week.
Target base salary range is $140k - 170K which is based on various
factors including skills, work experience, and location. In
addition to base salary, this role is eligible for a competitive
additional compensation program that is based on individual and
company performance.
Support the product vision, strategy, and roadmap for web and
mobile digital channels in alignment with organizational objectives
and user requirements.
Team Leadership: Lead and develop a team of product managers and
business analysts, ensuring effective execution of the digital
product roadmap.
Partner with design, engineering, marketing, compliance, and
operations teams to enhance and deliver customer-centric digital
experiences.
Accessibility (ADA): Ensure that digital channels adhere to
accessibility standards and are inclusive for all users.
Design System: Help maintain the organization's design system,
ensuring consistency across digital channels.
Content Management System (CMS): Assist in the management and
improvement of the CMS to streamline content updates across web and
mobile platforms.
A/B Testing and UAT: Oversee the implementation of A/B testing and
UAT processes to optimize the digital customer experience.
Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed
at improving customer satisfaction through digital touchpoints.
Disclosures and Compliance: Ensure regulatory disclosures are
integrated into the digital user experience.
Digital Framework: Help establish and evolve a scalable digital
framework to support ongoing digital transformation efforts.
Telemetry & Monitoring: Support the development of monitoring and
telemetry systems to ensure the reliability and performance of
digital platforms.
Banners, Interstitials, and Onboarding: Manage the deployment of
banners, interstitials, and onboarding helpers for improved
customer engagement.
In-app and Push Notifications: Assist in the strategy and delivery
of in-app and push notifications to drive engagement.
Digital CI/CD Pipeline: Work with engineering and operations teams
to ensure efficient feature releases through the CI/CD
pipeline.
Security Vulnerability Tracking: Collaborate with security teams to
track and manage security vulnerabilities within digital
platforms.
Testing Framework & Environment: Oversee testing processes to
ensure a stable and quality-driven development environment.
Bachelor's degree in Business, Technology, or a related field.
-5+ years of experience in product management, with experience in
digital channels, web, or mobile applications.
- Familiarity with accessibility standards (ADA), CMS, and A/B
testing.
- Experience working with CI/CD pipelines and NPS initiatives.
- Experience in financial services or other regulated
industries.
- Knowledge of design systems and digital frameworks.
- Familiarity with telemetry, monitoring, and security
processes.
OneMain Financial (NYSE: OMF) is the leader in offering nonprime
customers responsible access to credit and is dedicated to
improving the financial well-being of hardworking Americans. Since
1912, we've looked beyond credit scores to help people get the
money they need today and reach their goals for tomorrow. Our
growing suite of personal loans, credit cards and other products
help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on
transformative digital thinking, customer-first energy and flexible
work arrangements that grow lives, careers and our company. At
every level, we're committed to an inclusive culture, career
development and impacting the communities where we live and work.
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid holidays (7 days per year, based on start date)
Keywords: OneMain Financial, Wilmington , Digital Channels Product Manager, Executive , Wilmington, Delaware
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