DIRECTOR, FAIR HEARINGS AND COMPLIANCE PROGRAMS

Company: DC Housing Authority
Location: Washington
Posted on: June 2, 2025

Job Description:

DIRECTOR, FAIR HEARINGS AND COMPLIANCE PROGRAMSJob Category: OFFICE OF FAIR HEARINGS & COMPLIANCE PROGRAMSRequisition Number: DIREC001236Apply now

• Posted: May 15, 2025
• Full-Time
• Hybrid
• Salary: $129,277 USD per yearLocationsShowing 1 locationDCHA Headquarters300 7th St SWWashington, DC 20024, USADescriptionESSENTIAL DUTIES AND RESPONSIBILITIESThe following statements describe the general nature and scope of work for this position. They are not exhaustive; other duties may be assigned.
• Plan, direct, coordinate, and provide advisory services related to tenant grievances, ensuring fair, expeditious, and uniform handling of grievances for public and subsidized housing tenants and applicants. Oversee conciliatory meetings, settlement conferences, and hearings in accordance with applicable laws and regulations.
• Investigate complaints to determine hearing eligibility, ensure compliance with settlement agreements and hearing decisions, monitor grievance systems, and maintain records related to complaints, settlements, and hearings. Provide information and advice to executive leadership as needed.
• Advise executive leadership on legal and policy issues related to tenant grievances, coordinating with the Office of the General Counsel.
• Provide leadership on all matters related to Fair Hearings, developing program objectives and administrative requirements.
• Develop new techniques, establish standards, and propose policies to ensure best practices.
• Create training materials and conduct workshops on grievance rights for personnel, residents, and resident counsel leadership.
• Manage pre-hearing conferences, mediations, and hearings, ensuring enforcement of orders and agreements.
• Attend meetings with senior officials to advise on policies affecting fair hearings and develop supporting information for management decisions.
• Prepare reports for executive leadership, review staff communications, and recommend policy or procedural changes.
• Develop performance measures for staff and the office, and implement data collection procedures.
• Ensure all operating procedures are documented, current, and revised as needed.
• Plan operations, oversee special projects, and review work plans to ensure clarity of responsibilities and timelines.
• Monitor and evaluate operational efficiency, effectiveness, and compliance, revising methods as necessary.
• Prepare and manage the budget for the Office of Fair Hearings, ensuring adherence to financial plans.
• Coordinate with officials to understand mandates and operational needs, and develop solutions for program improvements.SupervisionProvide daily supervision of staff, including task assignment, performance evaluation, personnel actions, training, and conflict resolution.QualificationsMust be able to perform all essential duties satisfactorily. Requirements include:
  • Expert knowledge of policies, procedures, legal requirements, and activities related to the organizational entity in DCHA.
  • Expertise in the District of Columbia Administrative Procedures Act, U.S. Housing Act, legal principles, and fair housing laws.
  • Mastery of administrative procedures for Fair Hearings and interpreting governing laws and precedents.
  • Strong verbal and written communication skills for conveying complex information and preparing reports.
  • Analytical and evaluative skills for problem-solving in complex grievance cases.
  • Investigative and supervisory skills.
  • Excellent interpersonal and customer service skills.Education and ExperienceMaster's degree (Juris Doctor preferred) from an accredited institution and at least six years of relevant experience, including two years in senior management within public housing. Equivalent combinations of education and experience may be considered.Note: The position requires pre-employment screening, including background checks and drug testing.Technical SkillsProficiency in MS Office applications and ability to learn other software as needed.Bilingual candidates are encouraged to apply.Compliance with DCHA's Language Access Plan is required.Equal Opportunity EmployerThis employer complies with federal employment laws and provides rights information as per the Department of Labor guidelines.
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Keywords: DC Housing Authority, Wilmington , DIRECTOR, FAIR HEARINGS AND COMPLIANCE PROGRAMS, Executive , Washington, Delaware