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Case Manager - (RN) BHMH

Company: Christiana Care
Location: Wilmington
Posted on: February 13, 2019

Job Description:

Do you have an unwavering passion and commitment to help the medically complex, persistent and chronic mentally ill patient population? Join Christiana Care and Delaware State's first innovative intensive program designed for the individual who struggles with a behavioral health condition and in addition, may have suboptimal physical and social health. In a welcoming environment you will join a robust and dedicated interdisciplinary treatment team comprised of psychiatric behavior therapy care, chronic condition and general health treatment, and comprehensive social health evaluation and interventions. Join Christiana Care's innovative practice model of behavioral health care and become your very best while helping those in need build resiliency for life.


Christiana Care Health System is seeking a licensed professionally competent nurse who will assume responsibilities for patients in the outpatient setting within the Behavioral Health Medical Home department. The Case Manger will provide care using the nursing process in collaboration with health care team members. In addition, the Case Manager will coordinate the utilization of healthcare resources, including transition planning, facilitate the achievement of clinical, quality, financial and patient satisfaction goals.


  • Demonstrate knowledge and skills necessary to provide care appropriate for adult populations with behavioral health conditions
  • Perform ongoing telephonic, face to face and video between office visits regarding (but not limited to):

    • Testing
    • Medications
    • Home care
    • Problem identification, assessment and intervention
    • Ongoing health monitoring
    • Condition-self management
    • Participates as an active member of a multidisciplinary team designing and implementing care plans
    • Demonstrates flexibility and creativity in meeting the needs of patients, families and team members
    • Proficient in administering medication, including injections, in a safe and effective manner
    • Ability to independently review patient problems, triage calls, determining need for follow up care and appropriate referral to a provider
    • Manages patients based on protocols
    • Identifies system issues that serve as barriers to care and participate in implementation to remove barriers
    • Promote member wellness and autonomy though advocacy, communication, education and referral to outside resources
    • Collaborate with inpatient staff in the discharge and transition care process, obtaining and coordinating resources throughout the continuum of care
    • Collaborates with health care providers in all settings, including but not limited to: inpatient and outpatient behavioral health facilities and offices, primary care office, specialists, hospital, skilled nursing facility, home health care agencies to assist patients in care coordination
    • Demonstrates knowledge of utilization management and care coordination processes and current standards of care as a foundation for transition planning, complex case management and disease management

      Education and Experience Requirements:

      • Registered nurse with BSN required
      • Relevant experience in utilization management or case management
      • Active DE licensure, in good standing
      • Must be eligible to for Maryland, New Jersey and Pennsylvania
      • Certified Care Manager (CCM) required within 18 months of eligible date
      • Current driver license and transportation vehicle required
      • BLS certication

        Knowledge, Skill, AND Ability Requirements:

        • Demonstrated high level critical thinking and problem solving ability
        • Ability to function as a self-directed member of a multi-disciplinary team.
        • Demonstrates excellent interpersonal skills with a high degree of flexibility and emotional intelligence
        • Must have excellent organizational skills and be able to effectively prioritize work assignments
        • Self-directed professional with computer proficiency who demonstrates the ability to work in a collaborative and fast paced environment
        • Knowledge of ANA code of ethics
        • Knowledge of the principles and practices of nursing
        • Knowledge and ability to interpret lab values
        • Ability to exercise judgment, tact and diplomacy
        • Ability to respond to emergency situations according to policy, guidelines, procedures or protocol
        • Ability to maintain patient confidentiality


          Able to stand, walk, sit, bend, lift, push, pull, carry, reach, twist, handle, stoop, bend, climb as per physical demand worksheet


          • Multidisciplinary practice serving those with uncontrolled behavioral health conditions
          • May be community and home based visits in addition to office based visits
          • Occasional biological, chemical and environmental elemental exposure as per the unit based physical demands checklist.

            Wilmington Hospital, Wilmington, Delaware. This 241-bed, 622,100-square-foot facility includes an emergency department and helipad, and is supported by specialized centers for rehabilitation, advanced joint replacement, women's health, pediatrics, behavioral health and memory disorders. This location also offers diagnostic imaging, lab services and an on-site surgicenter. The Wilmington Hospital campus serves as Christiana Care's corporate headquarters and includes the Wilmington Annex, which hosts adolescent health services, an HIV program, a Community Health Access Program and the Wilmington Family Medical Center. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet -- designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin

            Keywords: Christiana Care, Wilmington , Case Manager - (RN) BHMH, Executive , Wilmington, Delaware

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