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Program Manager

Company: Christiana Care
Location: Wilmington
Posted on: February 14, 2019

Job Description:


The Delaware Health Sciences Alliance (DHSA) aligns resources and efforts to create a unique, broad-based alliance, focused on establishing innovative collaborations among experts in medical practice, health economics and policy, population sciences, public health, and biomedical sciences and engineering, and was established in 2009 with four founding partners;

Christiana Care Health System, Thomas Jefferson University (TJU), Nemours/Alfred I. duPont Hospital for Children, and the University of Delaware. The alliance partner institutions have successfully collaborated in over 100 areas, with individual projects ranging from medical student and resident education, cancer and cardiovascular research, nursing and health professions practitioner training, to research infrastructure development and industrial collaboration. More information can be found on our website at www.dhsa.org

Department of Family and Community Medicine:

The Department of Family and Community Medicine is committed to fulfilling the mission of Christiana Care Health System by utilizing the unique perspective of Family Physicians embodied in their delivery of health care services to the community at-large. The department consists of several programs and practices including; 18 School-Based Wellness Centers; New Castle, Ferris, and Stevenson House Juvenile Detention/Correction facilities; Swank Memory Care Center/Geriatric Consultation Services; Independence at Home/Home Visiting Program, the William J. Holloway Program (HIV/HepC); and the Family Medicine Residency and Sports Medicine Fellowship Programs.


Delaware Health Sciences Alliance (DHSA): Works in partnership with the President and CEO of DHSA to complete operational, program, human resource and financial planning to achieve the mission of DHSA and its community relationships. Collaborates with internal and external partners on business and operational goals for the DHSA.

Family and Community Medicine Department: The program manager partners with the administrative and clinical leaders regarding strategic planning, program and business development, continuous performance improvement, research and financial/budget reporting and monitoring for departmental operations and contractual agreements. The program manager collaborates with other program/practice managers to ensure achievement or program and financial goals.



  • Operational Planning and Management: Implements appropriate resources and processes to ensure that the operations of the organization are appropriate.

    • Under the direction of the President & CEO, assist in developing an operational plan which incorporates goals and objectives that work towards the strategic direction of the Alliance

      • Program Planning and Management: Oversees the planning, implementation and evaluation of the Alliance's programs and services.

        • Ensure that the programs and services offered by the DHSA contribute to the organization's mission and reflect the priorities of the Board
        • Participate and oversee the planning, implementation, execution and evaluation of projects
        • Lead the design of materials and media relating to projects such as handouts, brochures, and website components

          • Human Resources Planning and Management: Determines staffing requirements for organizational management and program delivery with the President & CEO.

            • Implement human resources policies, procedures and practices (i.e. travel/expense reimbursements/ tracking related to finances)

              • Financial Planning and Management: Allocates resources as appropriate to ensure the financial health of the organization.

                • Work with President & CEO and the Board to prepare a comprehensive budget
                • Approve expenditures within the authority delegated by President & CEO and the Board
                • Ensure that sound bookkeeping and accounting procedures are followed
                • Administer the funds of the organization according to the approved budget and monitor the monthly cash flow
                • Prepare and monitor invoices for DHSA vendors and partners

                  • Community Relations and Advocacy: Establishes working relationships with community groups, partners, State/Federal organizations, and other organizations to advance the mission of the Alliance with the President & CEO.

                    • Communicate with stakeholders to keep them informed of the work of the DHSA
                    • Establish working relationships and collaborative arrangements with community groups, partners, and other organizations to help achieve the goals of the Alliance
                    • Participate with internal and external partners to plan joint events, manage joint projects, and maintain close working relationships.

                      Department of Family and Community Medicine:

                      • Responsible for negotiation, management and renegotiation departmental grants/contracts which includes the process for drafting and execution of agreements in collaboration with legal.
                      • Partner with the director and business manager in building and managing the departmental operational budget to include but not limited to approval of travel expenses, CME and other departmental reimbursements.
                      • Oversees the invoicing process and collections of payment for the contractual agreements
                      • Serve as a member or leader of special projects including research aligned with the annual operating plan
                      • Manages and supervises day-to-day work efforts of departmental support team.
                      • Liaison for IT, purchasing, materials management, and finance as related to billing, purchasing, and data systems within the department.
                      • Develops tracking tools and manages data collection for internal, state, and federal reporting
                      • Represents department at internal and external meetings as assigned
                      • Mentors students and other learners associated with the assigned projects


                        Frequent contact with CCHS and DHSA staff, external partners as well as community agencies, community members, government and the general public.

                        DIRECTION/SUPERVISION OF OTHERS:

                        Coordinators, Research or Administrative Assistants, and clinical staff


                        President & CEO, Delaware Health Sciences Alliance

                        Director, Family and Community Medicine Operations

                        The Swank Foundation Endowed Chair in Memory Care and Geriatrics (Research project)


                        Bachelor s degree required in Public Health, Nursing, Public Administration or related field

                        Master's Degree preferred

                        Five-seven years program management

                        An equivalent combination of education and experience may be considered


                        Strong working knowledge of community resources, state and federal programs

                        Strong working knowledge of Outlook, Word, Adobe, and Excel

                        Ability to relate to people like and different from self

                        Ability to organize and prioritize work assignments

                        Ability to facilitate meetings and make community presentations

                        Skill in collaborating with community and government agencies

                        Preferred: skills in survey programs such as Survey Monkey and RedCap; website maintenance and development

                        Wilmington Hospital, Wilmington, Delaware. This 241-bed, 622,100-square-foot facility includes an emergency department and helipad, and is supported by specialized centers for rehabilitation, advanced joint replacement, women's health, pediatrics, behavioral health and memory disorders. This location also offers diagnostic imaging, lab services and an on-site surgicenter. The Wilmington Hospital campus serves as Christiana Care's corporate headquarters and includes the Wilmington Annex, which hosts adolescent health services, an HIV program, a Community Health Access Program and the Wilmington Family Medical Center. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet -- designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin

                        Keywords: Christiana Care, Wilmington , Program Manager, Executive , Wilmington, Delaware

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