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General Manager 2 - Multi-Service

Company: Sodexo
Location: Philadelphia
Posted on: September 21, 2019

Job Description:

Unit Description Join our team! Sodexo is seeking a high performing multi-service leader for a prestigious healthcare account in Philadelphia. Successful General Manager/director level candidates will have a proven track record in driving outcomes and delivering on the patient and customer experience. Strong technical skills and process improvement experience is required. This is a 400 bed account managing a team of 150 in a fast paced environment. The successful candidate will oversee multiple services at this large teaching hospital. Services include EVS/custodial, Patient Transport, Linen and Medical Equipment Distribution. Experience in process improvement and a solid track record in driving HCAHPS performance in this Union environment is critical. Difference Makers wanted: Exceptional communication, interpersonal, and technical skills are necessary. This individual must have good knowledge of Sodexo EVS operating/housekeeping systems including FOSS and CARES, TRAKKAR and SHINE. Must be able to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. Previous experience in a union environment is a plus. Benefits: Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. At Sodexo Health Care patients are at the heart of everything we do. Our ability to create a clean, healthy and comfortable environment is critical to the full patient experience. We deliver our promise through experienced on-site management and a motivated staff. Apply online today! Position Summary Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract. Single point of contact and/or client liaison in support of business that in total is between $5 and $10 million in managed volume.Key Duties- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources. - Develops business plan and budget w/each account GM that supports the System and District goals - Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo. - Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system. - Maintains Quality & Company Standards - reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures. - Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives. - Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention Basic Education Requirement - Bachelor's Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Wilmington , General Manager 2 - Multi-Service, Executive , Philadelphia, Delaware

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