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Sr. Medical Program Specialist

Company: AstraZeneca
Location: Wilmington
Posted on: January 18, 2020

Job Description:

The BioPharmaceuticals Business Unit (BBU) creates and executes meaningful therapeutic area and product strategies that are focused on addressing the unmet needs of patients around the world. We are committed to changing the course of medicine and bringing innovative therapies to enhance the quality of life for our patients. The BBU integrates commercial, market access, medical, digital, and corporate functions to drive scientific development and commercial excellence in the core areas of respiratory, cardiovascular, renal and diabetes disease.

The Specialist is a member of the Medical and Business Services Team and is a point of contact for the suppliers team performing medical and patient support program services. The Specialist is responsible for operational services including AZIC and Patient Support Program. The Specialist will have subject matter expertise in medical information and patient support program services with functional ownership of business processes and knowledge management. The Specialist is also responsible for identifying and raising insights and trends and risk management/ mitigation. The Specialist will contribute to supplier governance and training, oversight, and case escalation resolution and for providing feedback to ensure accurate, consistent and compliant execution of medical processes.

Essential Job Functions:


  • Own medical inquiry and patient support program processes: develop and manage the execution of specific processes to ensure a positive customer experience and ensure adherence to regulatory and company regulations and standards.
  • Responsible for knowledge management process and procedures related to services
  • Coordinate program/service changes with supplier
  • Coordinate escalations related to services
  • Share best practices across therapeutic areas and brands identifying common areas of improvement
  • Effectively integrate business process and technology offerings with key external partners ensuring seamless support through the patient journey
  • Analyze operational performance, customer trends and data, program issues and risks to proactively recommend and contribute to the creation and implementation of improvements to processes and systems, brand programs, and mitigation of risk
  • Initiate, build and maintain appropriate and effective working relationships with key stakeholders, cross-functional teams and external vendor partners
  • Leverage capabilities and offerings to identify, explore and implement value-added opportunities to utilize existing services as well as designing configurable business solutions
  • Lead monitoring and calibration of supplier calls and correspondence and collaborate with Supplier Managers to ensure production, productivity, quality, and customer-service standards are met.
  • Drive agile methodology within business practices

    Qualifications:

    Required:

    • Bachelors degree
    • Previous experience in other functions within the pharmaceutical, biotech or related industry is preferred, e.g., case management, customer service & operations, etc
    • Familiarity with US healthcare system
    • Demonstrated understanding of the legal/regulatory requirements and corporate policies and guidelines
    • Proven ability to manage multiple priorities effectively and assign appropriate business value
    • Ability to travel (domestic U.S. travel up to 20% annually)

      Skills and Knowledge:

      • Moderate level of contact center operations
      • Moderate level of medical information services and patient support programs

        Planning and Analysis:

        • Maintain an outstanding level of individual planning, organization, and administrative skills
        • Demonstrated project management skills

          Communications:

          • Demonstrate strong oral, written, and group communication skills
          • Demonstrate strong presentation skills
          • Maintain frequent contact with Customer Engagement Leadership Team
          • Ability to influence and communicate effectively with leadership across multiple disciplines, as well as peers

            Preferred:

            • Current nursing or pharmacy license
            • Agile Product Owner/Manager certification

              Next Steps -- Apply today!

              To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience -- it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.

Keywords: AstraZeneca, Wilmington , Sr. Medical Program Specialist, Healthcare , Wilmington, Delaware

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