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Primary Care Triage RN

Company: Nemours Children's Health
Location: Wilmington
Posted on: August 7, 2022

Job Description:

Job DescriptionNemours is seeking a Telephone Triage Nurse to join our Primary Care team in Wilmington, DE. Primary Function: To provide primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are open. To provide first line response to patient questions and concerns with escalation to the primary care offices when necessary. To insure continuity of care, communicates the patient's condition and plan of care to other health team members. Essential Functions: Accurately assesses each patient's condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol. Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols. Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends. Places outbound follow up calls to caregivers as needed. Accurately communicates information to primary care offices as needed either over the telephone or by routing the necessary information to the individual offices through EPIC. Works autonomously while adhering to organizational standards and core values. Attends and participates in staff meetings and required departmental meetings. Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume. This may include mornings and evenings. Meets unit expectations for call volumes, call duration and customer service expectations. Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients. Additional Requirements: BSN required Must have or be eligible for DE nursing license 3-5 years of Pediatric Office Nurse experience required 3-5 years of Phone Triage experience preferred BLS Certification with the American Heart Association required About UsAs one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org). To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.

Keywords: Nemours Children's Health, Wilmington , Primary Care Triage RN, Healthcare , Wilmington, Delaware

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