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Clinical Coordinator (MHOP)

Company: Chimes
Location: Kennett Square
Posted on: May 25, 2023

Job Description:

Do you want to make an impactful, positive difference in the lives of individuals every day? Come join Holcomb's amazing team of trained, empathetic employees!

Position: Clinical Coordinator

Schedule: Full Time (Monday thru Friday 8:30am-5pm)

Program: Mental Health Outpatient

Location: Kennett Square, PA

GENERAL DESCRIPTION OF POSITION: The Clinical Coordinator has responsibility for the day to day functioning of his/her designated clinical and/or treatment program, as well as providing direct services as necessary. Duties include supervising program staff and ensuring that services are provided according to best practice standards that promote client recovery.


  • Demonstrate knowledge of the organization and management of recovery principles, cultural competency principles and clinical and/or treatment services for behavioral health clients.
  • Provide direct supervision to program staff, individually and group-based, on a regular basis.
  • Maintain 24-hour availability to program staff and management for emergency consultation.
  • Provide back-up supervisory support to other programs, as needed.
  • Provide direct service to clients as needed.
  • Ensure all program services are compliant with recovery and cultural competency principles.
  • Collect outcome data and assess efficacy of program services.
  • Provide direct supervisor and the corporate office with a preliminary response to client complaints/grievances.
  • Conduct continual evaluation of program and develop strategies to implement performance improvement activities as indicated.
  • Conduct regular program staff meetings to meet administrative needs of the program.
  • Ensure that sufficient in-service training is provided to all program staff, consistent with program and individual staff needs.
  • Maintain program in full compliance with all applicable licensing standards, contractual requirements and all agency policies.
  • Assist supervisor in evaluating program effectiveness and developing annual program plan.
  • Maintain documentation of program compliance with Performance Improvement indicators, census and other utilization data.
  • Stay knowledgeable of all laws, regulations, contractual requirements and agency policies and procedures governing the operation of their program and standards and ethical principles of the best practice of the behavioral healthcare relevant to their program.
  • Maintain professional relationships with clients, payers and community support service representatives and agencies.
  • Participate in interagency meetings and represent the agency in an effective and professional manner.
  • Develop formal proposals to meet developing and ongoing program needs.
  • Ensure program operating costs are within budget and monitor program spending and unnecessary costs.


  • Maintain effective and efficient communication with direct supervisor and administrative staff, as required.
  • Become familiar with staff performance evaluation processes and document staff compliance with requisite performance standards.
  • Maintain compliance with all required training requirements.
  • Complete all required trainings as per Professional Development Plan.
  • Report all incidents through the incident management system in a timely and effective manner.
  • Be willing to assist with development of expansion of services or with the development of new services.
  • Monitor all inventory of program equipment, furnishings and other property, reporting any need for replacement or repair in a timely manner.
  • Obtain and submit all billing forms and all necessary clinical documentation from all staff on the established schedule. Verify accuracy of all payroll and billing documentation prior to submission.
  • Interface with the Accounting Department as needed to resolve billing problems that require program intervention.
  • Become knowledgeable and provide staff and clients with information regarding access to community resources, facilitating access as necessary or needed.


    MINIMUM EDUCATION: Master's Degree in a clinical behavioral health discipline

    MINIMUM EXPERIENCE: Three years post-degreed experience in the behavioral health field, with one year of increasing supervisory responsibility.

    MINIMUM LICENSURE/CERTIFICATION REQUIREMENTS:Licensed preferred. Bilingual Preferred.

    REQUIRED CLEARANCES:Pennsylvania Child Abuse clearance, Criminal clearance, and fingerprint based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list.

    ADDITIONAL REQUIREMENTS:Ability to write, speak, type, read, use a computer, and sit for long periods of time.Must have ability to complete tasks with numerous interruptions, manipulate numbers, understand technical written material, lift 20 pounds, and work with little direct supervision.

    Holcomb offers a generous benefit package to all employees who work a minimum of 30 hours per week. Benefits are available the first day of a new month after completing 30 days of employment. Health insurance, including medical, dental, and vision are included. Paid holidays in addition to earned paid time off, 403(B) with company match, and 1 year salary of life insurance is available as well. Some benefits are available to employees working between 25-29 hours per week.

    Holcomb Behavioral Health Systems is an Equal Opportunity Employer! Holcomb personnel policies, procedures and practices prohibit discrimination on the basis of race, color, religion, creed, handicap, ancestry, national origin, age, gender, sexual orientation, veteran status or any other protected class. Employment opportunities shall be made available for qualified handicapped applicants and reasonable accommodation shall be made to meet the physical or mental limitations of qualified applicants or employees.

    Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland.Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Chimes, Wilmington , Clinical Coordinator (MHOP), Healthcare , Kennett Square, Delaware

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