Director of Clinical Services
Company: Aledade
Location: Wilmington
Posted on: May 28, 2023
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Job Description:
TITLE: Director of Clinical ServicesDEPARTMENT:
ClinicalSUPERVISION: Chief Medical OfficerDefinition:The Director
of Clinical Services will supervise and provide guidance to the
licensed Triage Nurses, CMAs, Front Desk/Schedulers, Care
Coordinators and Quality and Risk Coordinator in accordance with
current state and federal regulations.Team Philosophy Statement:The
Henrietta Johnson Medical Center provides affordable access to
integrated and coordinated family practice, women's health, dental
and behavioral health care services to the entire family under one
roof. We operate with a team of caring, competent, and productive
providers and staff who focus on quality, compassionate, and
coordinated care in order to provide outstanding service to
patients and families. Our staff place a high value on teamwork.
They must accept changing duties, be multi-skilled, and perform a
variety of tasks in the care of our patients. Each member of the
team is dedicated to continuous learning, and contributes toward
our goal of providing outstanding health care services to our
patients.Qualifications:The incumbent must have a current
Registered Nurse license or a Bachelor of Science in Nursing and a
minimum of 3 years of clinical nursing experience, strong
professional knowledge and comprehensive clinical assessment skills
in the adult population, chronic disease management, and the
ability to interact with physicians and other health care
professionals.Working Conditions:As a salaried position, the
Director of Clinical Services is expected to work 40 hours minimal
in a workweek, may include evenings and some Saturday hours, as
needed.Major Responsibilities:1. Serves as the administrative
authority for the smooth function of the clinical care unit.
Notifies the Chief Executive Officer, Chief Operating Officer,
Chief Medical Officer and Chief Financial Officer of urgent
concerns and operations.2. Supervises and provides direction to the
Site Nurse, Care Coordinator and the Quality and Risk
Coordinator.3. Oversees and maintains compliance for Clinical UDS,
Title X, Aledade ACO, Quality Insight Initiatives, Re-establishing
PCMH Recognition, gaps in care and all clinical programs such as
VFC, 317, etc.4. Receives and documents employee, resident and
family grievances with concern and empathy.5. Assists in survey
compliance on a daily basis, quality assurance, attends program
meetings and handles staff development duties as assigned. Notifies
senior leadership team of identified learning needs.6. Supervises
staff and provides guidance and support to better plan work flow.7.
Provides direct patient and general nursing care in accordance with
state, federal and other regulations as needed.8. Documents and
communicates effectively with nursing staff, patient and family
members as for the best patient care as reflected in the plan of
care.9. Works collaboratively to oversee the performance of all
members of the health care team in coordinating patient care across
all departments.10. Respects patient confidentiality and privacy
and communicates with them in a courteous and respectful manner.11.
Counsels personnel as needed or required and completes appropriate
documentation to be communicated with the senior leadership
team.12. Maintains proficiency with computer scheduling system.
Assists with scheduling as assigned.13. Works with the staffing
schedule and Site nurse to ensure that vacancies are filled in
advance.14. 340 B in-house pharmacy services.15. Supervise and
provide guidance for provider and staff training.16. Community
engagement, attend meetings connected to our programs. (i.e. Title
X, PNN, etc.)Performance Criteria1. Participate in the
identification of high risk/high acuity patients.2. Identify and
follow-up on hospital and emergency department admissions and
discharges3. Oversee care transitions(hospital to home/hospital to
rehabilitation center/nursing facility) and coordinate follow-up
with patient4. Initiate the patient's medication reconciliation5.
Oversee patients' linkages to community resources and social
support6. Closely coordinate and facilitate patient care with
primary care providers, behavioral health specialist and sub
specialists7. Acts as a patient advocate while protecting privacy
and confidentiality8. Maintains a comprehensive working knowledge
of community resources, payer requirements and network services for
target population9. Promotes patient independence by establishing
patient care goals, teaching and counseling the patient, their
friends and family and reinforcing their understanding of disease,
medications and. self-care skills.10. Maintains a cooperative
relationship among health care teams by communicating information,
responding to requests, building rapport and participating in team
problem-solving methods.Training Requirements:As necessary, to keep
abreast of and have a thorough understanding of current rules and
regulations with regard to providing medical care assistance in a
community health center.Key Performance Indicators:1. Provider
Satisfaction2. Patient Satisfaction3. Patient Census4. Adherence to
the HJMC attendance policy. Late arrival, early departure, missed
clock-ins or clock-outs, including for lunch and breaks may have a
negative impact on yourperformance.5. Timely completion of assigned
tasks.HIPAA Statement:The individual will have access to the
patient records. Professionalism and confidentiality must be
maintained at all times.Please note this position is posted on
behalf of our partner practices. This individual will be working at
the specific practice that is mentioned in the above details and
will not be a direct employee of Aledade, Inc. so will therefore
not be eligible for the benefits available to Aledade
employees.
Keywords: Aledade, Wilmington , Director of Clinical Services, Healthcare , Wilmington, Delaware
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