NURSING ASSISTANT - MED SURG/TELE UNIT
Company: Penn Medicine
Location: West Chester
Posted on: September 26, 2024
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Job Description:
DescriptionPenn Medicine is dedicated to our tripartite mission
of providing the highest level of care to patients, conducting
innovative research, and educating future leaders in the field of
medicine. Working for this leading academic medical center means
collaboration with top clinical, technical and business
professionals across all disciplines.Today at Penn Medicine,
someone will make a breakthrough. Someone will heal a heart,
deliver hopeful news, and give comfort and reassurance. Our
employees shape our future each day. Are you living your life's
work?Summary:Cross trained position to be assigned either in a Unit
Secretary or Nursing Assistant role. . The Unit Secretary is
responsible for general office management, clerical and
receptionist duties on the Nursing Unit. The Unit Secretary
facilitates order entry and processing coordinates administrative
support activities. The Nursing Assistant position provides patient
care under the direction and supervision of a Registered Nurse.
Both the Unit Secretary and Nursing Assistant performs duties that
support the operation of the nursing unit and adheres to Nursing
Policies and Procedures and Organizational Goals and
Objectives.Responsibilities:Communications and Customer
ServiceWelcomes and greets patients and visitors to the
unit.Demonstrates pleasant, professional communication skills when
speaking with patients, visitors, nursing staff, physicians,
volunteers and personnel from other departments.Answers the phone
promptly using proper telephone etiquette. Identifies self and
unit. Refers phone calls to appropriate person and is reliable with
messages.Assists visitors find patient rooms, staff members and
other resources.Facilitates transport of patients at
discharge.Facilitates the patient belongings process as needed,
including that the handoff of belongings occurs at admission,
transfer and discharge.Facilitates calls to physician on behalf of
nurses, avoiding duplication.Demonstrates correct use of
communication systems such as intercom, pager system, phone
functions, pneumatic tube, and other department based systems.Uses
unit specific communication tools and applies to practice. Checks
email regularly and posts items at the request of nursing
leadership. Seeks clarification from Nurse Manager or Director as
needed.Performs follow up phone calls to patients if requested by
nursing leadership.Performs customer service rounding and surveys
for patients upon request of nursing leadership.Answers call bells
in a timely manner and communicates needs to responsible staff, or
handles themselves if a simple request.Follows up to ensure that
call bells have been addressed.Electronic Order Management and
Order ProcessingProvides assistance to physicians, nurses, and
other healthcare professionals as needed in accurate and efficient
entry of computer orders (CPOE). Promotes and encourages
CPOE.Demonstrates knowledge of order sets that the practitioners
may use with CPOE.Actively uses Soarian feedback to report to CMIO
and physician analysts any physicians who need monitoring or follow
up on their CPOE practices.Provides for the accurate and timely
processing of Orders, including follow up phone calls, completing
consult forms and legibly transcribing on the kardex or any other
forms.Monitors frequently for new alerts and other new items on
electronic work lists such as Order Acknowledgement Work list,
Alerts Work List and Interventions Work List. Notifies the nurses
and nursing assistants promptly of any new orders, discontinued
orders, alerts, specimens to be collected or treatments.Checks
hourly for Order Session Summary reports while still in existence.
Reprints orders from Reprint Facility or Operational Reporting as
needed.Ensures that the Transfer Level of Care Med Rec Report is on
the chart of all preoperative patients.Flags the physical chart
when any new orders have been written or electronically
entered.Follows unit protocol for dispatch of written medication
orders to Pharmacy.Communicates stat orders to the nurse
immediately upon receipt.Enters into Soarian any written
non-medication patient care orders.Ensures that labeled specimens
are sent to laboratory promptly, when requested.Notifies RN if
there are any unclear or incorrect orders.Recopies Kardex or other
forms when needed.Reviews Kardex or Daily Clipboard for Daily Lab
Orders and enters these for the next day.With RN input, addresses
and removes all remaining new orders from the work list before
shift change and discharge.Performs Order Entry, Cancel Order,
Order Inquiry functions when needed. Reviews orders
regularly.Facilitates the patient schedule. Coordinates when there
are multiple tests ordered and keeps track of patient
location.Monitors specialty bed ordering and discontinuation when
patient no longer needs.Initiates the location order set for
inpatients who are going to surgery.Chart ManagementPlaces correct
labels on all paper chart forms (front and back). Ensures all chart
forms are properly labeled.Adds blank forms to charts as needed.
Keeps charts neat and pages secure (reinforced).Maintains charts in
accordance with CCH Policy & Procedure for sequence. Neatly files
any remaining paper chart forms into their appropriate
location.Thins charts as needed per policy & procedure, Prepares
charts for admission, transfer and discharge.Prints ExitCare
documents upon request and puts chart copy in chart; prepares
education packets at request of nurses to use in their patient
teaching.Facilitates record requests from or to CCH or other
facilities as needed.Assists with metrics and reporting
requirements that may arise, for example recording quality
improvement information onto logs or printing workflow
reports.Patient Flow ResponsibilitiesPrints ExitCare documents upon
request and puts chart copy in chart; prepares education packets at
request of nurses to use in their patient teaching.Prints or copies
records for patient transfer to another institution when case
management is not available.Uses the Soarian Financial Application
to enter Admissions, Transfers, Discharges, Service Updates, status
updates (outpatient to observation status for example), Patient
Location management, and other ADT functions as needed and in a
timely manner.Monitors isolation census in consultation with RN-
removing patient from isolation and discontinuing isolation
equipment if screening has returned negative. Updates isolation
code in Soarian if requested.Maintains census logs. Prints census
sheet for the next shift as requested.Ensures that required
Medicare paperwork has been signed and given to the patient and the
chart copy placed in the chart when Case Management is not
available.In ACC, assists in preparing stretchers and picking up
blood products from the blood bank.Nursing Assistant - Patient Care
ResponsibilitiesProvides age appropriate care for the patient
population served. For example, gives consideration to growth &
developmental phase of life, to age related factors such as thermal
regulation, nutrition, safety and functional needs of the
patient.Uses appropriate resources for patients with special needs
such as language barriers, sensory problems, altered cognition,
cultural and religious needs.Integrates principles of infection
control & infection prevention into practice.Uses standard
precautions and uses personal protective equipment.Interacts with
the patient in a manner that preserves patient dignity, privacy,
and meets psychosocial needs of the patient.Bathes patients and
provides assistance with hygiene. (Includes baths, mouth care,
shaves males, combs hair, washes patient's hair as
requested.)Changes bed linens for occupied and unoccupied
beds.Changes incontinent patients promptly and provides appropriate
skin care.Empties bedpans, urinals, commodes, and assists patient
to the bathroom.Assists patients with meals, feeds patients as
needed.Distributes nourishments as scheduled.Provides fresh water
at bedside as appropriate.Measures and records intake and
output.Positions patients correctly, aligns and supports torso and
limbs as directed and per patient comfort.Transports patients via
wheelchair or stretcher using safety measures appropriate for
patient and vehicle.Uses proper body mechanics when transferring
patient during ambulation and bed - chair transfers.Makes hourly
rounds for patient safety and customer service.Responds to patient
call lights in a timely manner.Obtains vital signs and weights, and
records.Applies chest leads for patients on remote telemetry
monitoring, and performs basic troubleshooting, such as replacing
loose or missing electrodes.Collects and labels urine, stool,
sputum specimens as directed.Inventories patient belongings at
admission, transfer and discharge.Provides 1:1 patient supervision
in "Sitter" role for patient safety and suicide precautions.Uses
resources and references for reviewing policies and procedures,
information needed to complete job duties.Prioritizes and organizes
work effectively within assigned shift.Performs procedures within
the scope of the Policy and Procedure
Manual.CommunicationCommunicates patient and unit information to
the RN and interdisciplinary care team in a timely manner.Seeks
help from RN when needed.Informs the RN when experiencing
difficulty completing an assignment.Receives report and clarifies
information as needed.Informs RN when leaving the unit for any
reason.Accepts assignments and performs as a team member.Introduces
self to patient and explains procedures to patient and
family.Reinforces information to patients and family such as safety
precautions for falls prevention, visiting hours,
etc.DocumentationDocuments patient care in an accurate,
professional and timely manner using Soarian and paper
documentation forms according to policy and procedure.Role
DevelopmentDevelops own knowledge via practice, observation, and
attending continuing education programs.Promotes best practice by
demonstrating a commitment to quality patient care.Promotes
innovation and creativity in the practice environment.Serves as a
preceptor and mentor for new employees.Accepts constructive
feedback about performance or behaviors and shows evidence of
change.Demonstrates verbal and writing skills that are appropriate
for healthcare communication.Adheres to the Department of Nursing
Dress Code.Department of Nursing and Organization SupportAttends
assigned committee meetings and contributes to the
committees.Communicates support of organizational values and
strategies.Supports the following organizational programs: Magnet -
, Hospital of Distinction, Joint Commission Disease Specific
Certification, Nursing Councils. Performs job duties in accordance
with these standards.Maintains attendance/lateness standards in
accordance with Hospital policy.Departmental SupportMaintains
equipment in working order. Uses equipment appropriately, follows
Department policies for equipment and supply use, cleaning and
maintenance.Performs assigned duties to maintain unit in a state of
survey readiness and maintain quality initiatives. For example,
quality control measures, emergency equipment checks, nutrition
area cleanliness, etc.Performs assigned duties such as unit
errands, stocking supplies, returning equipment to Central Supply,
answering unit phone, etc.Adheres to unit programs to support
patient care such as maintaining a quiet environment, hourly
patient rounds, customer service, etc.Attends staff meetings on a
regular basis.Keeps patient care area and work environment neat and
organized.Credentials:Basic Cardiac Life Support
(Required)Certified Nurse AidCertified Nursing Assistant
preferred.Education or Equivalent Experience:H.S. Diploma/GED
(Required)H.S. Diploma/GED and 0-1 years Training and/or experience
at an acute care facility or student nurse with hospital based
clinical experience required. 0-1 years Previous secretarial skills
or healthcare experience preferred.We believe that the best care
for our patients starts with the best care for our employees. Our
employee benefits programs help our employees get healthy and stay
healthy. We offer a comprehensive compensation and benefits program
that includes one of the finest prepaid tuition assistance programs
in the region. Penn Medicine employees are actively engaged and
committed to our mission. Together we will continue to make medical
advances that help people live longer, healthier lives.Live Your
Life's WorkWe are an Equal Opportunity and Affirmative Action
employer. Candidates are considered for employment without regard
to race, ethnicity, color, sex, sexual orientation, gender
identity, religion, national origin, ancestry, age, disability,
marital status, familial status, genetic information, domestic or
sexual violence victim status, citizenship status, military status,
status as a protected veteran or any other status protected by
applicable law.REQNUMBER: 229801
Keywords: Penn Medicine, Wilmington , NURSING ASSISTANT - MED SURG/TELE UNIT, Healthcare , West Chester, Delaware
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