Director-Area Clinical Ops

Company: Powerback Rehabilitation
Location: Washington
Posted on: July 2, 2025

Job Description:

Overview: At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for children at home and in school. With over 38 years of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities, outpatient clinics, and home-based care. We're proud to deliver personalized care exactly where and when it's needed most. Join an industry-leading team that restores hope and makes a lasting impact. If you're passionate about making a meaningful difference and want to be part of the future of rehabilitation and wellness, Powerback is the place for you. Why Powerback? Benefits: We offer Medical, Dental, and Vision plans to Full-Time and Part-Time team members. Paid Time Off : We offer generous paid time off to Full-Time and Part-Time team members. Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field. Continuing Education: Keep growing with free CEUs through Medbridge. H-1B Visa & Relocation Assistance: We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role. Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development program. Responsibilities: The Clinical Operations Area Director is responsible for efficient and profitable management of Powerback Rehabilitation's operations. This position is also responsible for marketing rehabilitation services in the region. The Clinical Operations Area Director monitors the standards of clinical services being delivered and maintained in all sites of service. * Oversees and directs management of all area clinical operations. * Ensures accountability to the provision of evidence based care and adherence to care delivery standards. * Reviews monthly department and individual therapist outcomes and supports staff in identifying strategies to improve outcomes as needed. * Assists therapy staff in identifying and removing barriers to treatment and providing clinical education to meet the needs of the patient. * Takes responsibility for the development and support of all staff in their Area to include rounding, second- tier rounding, coaching and mentoring. * Monitors the standard of clinical services being delivered and maintained in all sites and ensures an ethical and compliant product is being delivered. * Reviews strategic plans with senior management to achieve the goals of Powerback Rehabilitation, and ensures that policies and procedures of the company are consistently followed. * Conducts Director of Rehab meetings on a regular basis to communicate, develop and remove barriers to patient care and increase customer satisfaction. * Assumes responsibility for marketing the services of Powerback Rehabilitation within the assigned area in conjunction with Business Development. * Accepts responsibility for meeting budgetary goals and financial P&L for the assigned area. * Meets clinical education needs of their Area. * Assures compliance (CI & Quality) in their Area. * Assumes responsibility for and participates in Area corporate integrity investigations and quality audits in conjunction with the compliance department and other departments as necessary. * Ensures appropriate levels of staff to meet patient and customer needs. Ensures that customer expectations are being met and monitors satisfaction levels; creates monthly reports for customers and schedules quarterly in-person meetings. * Assures new contracts are initiated according to Powerback Rehabilitation standards in conjunction with Business Development. * Acts as a resource to the Director of Rehab for the performance appraisal and clinical performance management of staff. * Assists with clinical orientation and ensures that there is a quality orientation process for new rehab staff. * Oversight of the operations of student placements. * Acts as Civil Rights Coordinator and promotes compliance with Sec.1557 of the Patient Protection and Affordable * Care Act (ACA) and associated laws and regulations that prohibit discrimination. Investigates grievances alleging non-compliance with Section 1557. * Complies with and promotes adherence to applicable legal requirements, standards, policies and procedures including but not limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA. * Provides leadership and support for the Compliance and Ethics Program within the management area. * Attempts to resolve any compliance issues brought to their attention, and report all significant compliance issues to the Compliance Officer, and assist in their resolution in any way necessary. * Ensures timely and accurate reporting and responses to compliance and HIPAA-related issues and monitors the implementation of corrective action plans related to such issues. * Ensures that staff participates in orientation and training programs including but not limited to all required compliance courses and relevant policies and procedures, and that such training is properly documented. Participates in compliance and other required training programs. * Provides open lines of communication regarding compliance issues within the management area and access to the Integrity Line, and ensures that retaliation against staff who report suspected incidents of non-compliance does not occur. Promptly reports concerns and suspected incidences of non-compliance to supervisor, or to the Compliance Officer via the Compliance Line. * Participates in education, monitoring and auditing activities and investigations, and implementing quality assurance and performance improvement processes, as required. * Completes performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards. * Acts as business location(s) Compliance Liaison, Privacy Officer Designee and Civil Rights Compliance Coordinator. * Prepares compliance reports, as required. * Performs other related duties as required. Qualifications: * The Clinical Operations Area Director must be a licensed rehab clinician, preferably a therapist, with a minimum of a bachelor's degree in rehabilitation or business. * Must have a minimum of five years experience in rehabilitation, two of which have been in management and administration. * Patient care experience within the last 2-3 years is required. Posted Salary Range: USD $120,640.00 - USD $128,960.00 /Yr.

Keywords: Powerback Rehabilitation, Wilmington , Director-Area Clinical Ops, Healthcare , Washington, Delaware