Program Information Specialist

Company: The Renfrew Center
Location: Philadelphia
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: The Renfrew Center offers an unmatched opportunity, in the field of eating disorders, for a Program Information Specialist to work in an environment that changes lives. The Renfrew Center provides opportunities for individuals of all backgrounds, that have the desire and passion to foster a positive outcome and impact on our patients’ lives. The Renfrew Center’s research-based treatment model, for eating disorders, is focused on treating the whole person and helping them lead a rich and fulfilling life. Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through: 401(k) with company match Healthcare benefits Vacation and sick days Employee referral program Employee discounts to various stores, amusement parks, events, etc. Continuing education (CE) programs and training Advancement opportunities within the organization Position Responsibilities: Provide information about all of The Renfrew Center’s programming to patients, families, and professional Actively engage consumers in a highly responsive manner while utilizing sales ability to assist patients, families, and professionals to move forward with Renfrew services Compile information regarding patient’s demographics, basic symptom and treatment history, and insurance benefit information to enter into electronic database accurately and timely Maintain follow-up contact including outreach calls or emails to patients, families, and professionals to asset patients in entering treatment at The Renfrew Center Meets established departmental metrics such as % of calls to intakes, % of intakes to assessments, etc Provides tours of The Renfrew Center and provide an explanation of the assessment /insurance/referral process Demonstrates professionalism and understanding of the functional/developmental age of the individual served Requirements: Education, Competencies and Credentials: BA/BS in Human Services, Social Work, Psychology or related field sales experience preferably in a behavioral health facility Demonstrated telephone sales presence required Excellent verbal and written communication skills Outstanding organizational and time management skills Proficiency with Microsoft Office Products Ability to work well in a team setting Hours: 40 hours per week Monday through Friday, some evening required The Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew’s treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery.

Keywords: The Renfrew Center, Wilmington , Program Information Specialist, Healthcare , Philadelphia, Delaware