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Internal Customer Service Associate

Company: CSC
Location: Wilmington
Posted on: October 16, 2020

Job Description:

The safety and security of CSC's current and prospective employees, customers, and the communities we serve are our first priority.

Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.

We are always in search of top talent to join the CSC family. If you are looking for a career change, don't hesitate to apply or reach out to us. We'll have virtual interactions until we are able to move forward again with in-person interactions.

Are the details important to you?

Us too.

Customer Service Associate

Wilmington, DE

Monday-Friday 11am-8pm

As an Internal Customer Service Associate you will work with global vendors and internal partners to register and renew domains.

Some of the things you will be doing:

--- Providing excellent customer service to internal teams we support.

--- Cooperatively work with global vendors to complete customer orders

--- Manage both a shared team queue of new work and individual processing queue.

--- Use critical thinking skills to research fulfillment options to find solutions for client needs.

--- Build and maintain vendor and registry relationships

--- Manage daily processing workload to ensure the protection and security of global internet brands.

--- Provide daily order processing commitments and meet those commitments on a consistent basis.

--- Collaborate with Fulfillment team daily in huddles to provide key vendor requirements updates.

--- Partner with team to ensure all of the team's daily orders are completed.

--- Research and analysis of domain data

--- Interpretation and communication of requirements and results to internal customers

--- Coordinate process improvement projects in the domain sphere to increase team efficiency

--- Partner with internal teams to execute on critical strategic domains projects and launches

What technical skills, experience, and qualifications do you need?

--- Strong computer skills and proficiency in MS Excel

--- The ability to multitask

--- Strong prioritization and time management skills, including working to deadlines

--- The ability to work independently and function as part of a team

--- Flexibility

--- Problem solving skills

--- Change management

--- Analytical thinking

--- Attention to detail

--- Bilingual skills are a plus

--- Strong interest in technology and agility at learning new products and features are a plus

INDC

Keywords: CSC, Wilmington , Internal Customer Service Associate, Hospitality & Tourism , Wilmington, Delaware

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