Customer Service Lead Representative - Japanese Client Advocate

Company: Cigna
Location: Wilmington
Posted on: January 11, 2021

Job Description:

Handle operations escalations and provide consultative service to Cigna clients and customers. Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive client and customer experience Japanese Speaking Advocate Own and effectively manage service inquiries from Cigna Global clients and customers. Perform root cause analysis and drive for first contact resolution Establish consultative and collaborative partnerships with Sales, Client Management, Underwriting, Operations and others as needed to drive client and customer solutions Develop and effectively present service solutions to clients and customers. Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes Proactively identify and communicate issues and lead solutions as appropriate Participate and engage in business initiatives as a subject matter expert Educate the client and customers as to how to approach Cigna for the most effective and efficient solutions and customer satisfaction. Implement solutions for improvement opportunities to drive process effectiveness 2 years of industry experience, Bachelors degree or equivalent business experience Strong service experience; demonstrated consultative and collaborative communication skills Advanced client and customer focus; creative and innovative thinking; ability to manage through systems; ability to manage conflict and find solutions. Ability to manage timelines and deliverables; solid attention to detail and organization skills Solid knowledge of business processes, products, benefits, and compliance Advanced negotiation, consultative and influential communication and presentation skills Strong presentation skills Excellent oral and written communication skills About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Wilmington , Customer Service Lead Representative - Japanese Client Advocate, Hospitality & Tourism , Wilmington, Delaware