Customer Service Lead Representative - Japanese Client Advocate
Company: Cigna
Location: Wilmington
Posted on: January 11, 2021
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Job Description:
Handle operations escalations and provide consultative service
to Cigna clients and customers. Proactively engage business
partners to facilitate and drive customer centric solutions to
ensure a timely, high quality and positive client and customer
experience Japanese Speaking Advocate Own and effectively manage
service inquiries from Cigna Global clients and customers. Perform
root cause analysis and drive for first contact resolution
Establish consultative and collaborative partnerships with Sales,
Client Management, Underwriting, Operations and others as needed to
drive client and customer solutions Develop and effectively present
service solutions to clients and customers. Prioritize tasks and
deliverables ensuring solutions are achieved timely with high
quality outcomes Proactively identify and communicate issues and
lead solutions as appropriate Participate and engage in business
initiatives as a subject matter expert Educate the client and
customers as to how to approach Cigna for the most effective and
efficient solutions and customer satisfaction. Implement solutions
for improvement opportunities to drive process effectiveness 2
years of industry experience, Bachelors degree or equivalent
business experience Strong service experience; demonstrated
consultative and collaborative communication skills Advanced client
and customer focus; creative and innovative thinking; ability to
manage through systems; ability to manage conflict and find
solutions. Ability to manage timelines and deliverables; solid
attention to detail and organization skills Solid knowledge of
business processes, products, benefits, and compliance Advanced
negotiation, consultative and influential communication and
presentation skills Strong presentation skills Excellent oral and
written communication skills About Cigna Cigna Corporation (NYSE:
CI) is a global health service company dedicated to improving the
health, well-being and peace of mind of those we serve. We offer an
integrated suite of health services through Cigna, Express Scripts,
and our affiliates including medical, dental, behavioral health,
pharmacy, vision, supplemental benefits, and other related
products. Together, with our 74,000 employees worldwide, we aspire
to transform health services, making them more affordable and
accessible to millions. Through our unmatched expertise, bold
action, fresh ideas and an unwavering commitment to
patient-centered care, we are a force of health services
innovation. When you work with Cigna, you'll enjoy meaningful
career experiences that enrich people's lives while working
together to make the world a healthier place. What difference will
you make? To see our culture in action, search TeamCigna on
Instagram. Qualified applicants will be considered without regard
to race, color, age, disability, sex, childbirth (including
pregnancy) or related medical conditions including but not limited
to lactation, sexual orientation, gender identity or expression,
veteran or military status, religion, national origin, ancestry,
marital or familial status, genetic information, status with regard
to public assistance, citizenship status or any other
characteristic protected by applicable equal employment opportunity
laws. If you require reasonable accommodation in completing the
online application process, please email: for support. Do not email
for an update on your application or to provide your resume as you
will not receive a response.
Keywords: Cigna, Wilmington , Customer Service Lead Representative - Japanese Client Advocate, Hospitality & Tourism , Wilmington, Delaware
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