WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

Customer Service Lead Representative - Japanese Client Advocate

Company: Cigna
Location: Wilmington
Posted on: January 11, 2021

Job Description:

Handle operations escalations and provide consultative service to Cigna clients and customers. Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive client and customer experience Japanese Speaking Advocate Own and effectively manage service inquiries from Cigna Global clients and customers. Perform root cause analysis and drive for first contact resolution Establish consultative and collaborative partnerships with Sales, Client Management, Underwriting, Operations and others as needed to drive client and customer solutions Develop and effectively present service solutions to clients and customers. Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes Proactively identify and communicate issues and lead solutions as appropriate Participate and engage in business initiatives as a subject matter expert Educate the client and customers as to how to approach Cigna for the most effective and efficient solutions and customer satisfaction. Implement solutions for improvement opportunities to drive process effectiveness 2 years of industry experience, Bachelors degree or equivalent business experience Strong service experience; demonstrated consultative and collaborative communication skills Advanced client and customer focus; creative and innovative thinking; ability to manage through systems; ability to manage conflict and find solutions. Ability to manage timelines and deliverables; solid attention to detail and organization skills Solid knowledge of business processes, products, benefits, and compliance Advanced negotiation, consultative and influential communication and presentation skills Strong presentation skills Excellent oral and written communication skills About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Wilmington , Customer Service Lead Representative - Japanese Client Advocate, Hospitality & Tourism , Wilmington, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food Delivery Driver
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Vineland
Posted on: 01/20/2021

New Restaurant Opening in Ellisburg Circle - Now Hiring (3291)
Description: New Restaurant Opening in Ellisburg Circle - Now Hiring 3291 20029539 br Description br CULTIVATING A BETTER WORLD br Food served fast doesn't have to be a typical br fast food experience. (more...)
Company: Chipotle
Location: Cherry Hill
Posted on: 01/20/2021

Retail Solar Sales Associate
Description: Job DescriptionOverview: Are you looking for a fast-paced role where you can combine your revenue-generating, go-getting mindset with the ability to help people save money If so, we'd like you to join (more...)
Company: Sunrun
Location: Lancaster
Posted on: 01/20/2021


Food Service Supervisor - Keystone Correctional (PT)
Description: Wage Rate 13.00/hourOverviewAre you looking for a career with premium benefits and the potential for growth At Trinity Services Group, a TKC Holdings Company, weve created something special, a better (more...)
Company: TRINITY SERVICES GROUP
Location: Harrisburg
Posted on: 01/20/2021

Dishwasher
Description: Fun. Flexibility. Growth.Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth Blending all of these together is the difference between a good job and (more...)
Company: Applebee's
Location: Cherry Hill
Posted on: 01/20/2021

Wok/Line Cook
Description: Job Additional Information br We offer culinary positions of all levels that are truly A Cut Above. Youll steal the show by playing with fire at the woks - if you have a passion for the heart of the (more...)
Company: P.F. Chang's China Bistro
Location: Lancaster
Posted on: 01/20/2021

Line Cook
Description: Description:Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun.Are you a team player who can handle multiple responsibilities at once Texas Roadhouse (more...)
Company: Texas Roadhouse
Location: Harrisburg
Posted on: 01/20/2021

Amazon Warehouse Worker - $500 Sign-on Bonus (Franklin Township)
Description: Full-Time Warehouse Team Member - Up to 676 per week br br Warehouse Team Members br br Hourly pay rate: Earn 15.75 - 16.90 br Get full healthcare and benefits Day 1 br br Shifts: br (more...)
Company: Amazon Workforce Staffing
Location: Sayreville
Posted on: 01/20/2021

BENEFITS REPRESENTATIVE- CUSTOMER SERVICE / DATA
Description: Responsibilities ul li Manage large amounts of incoming calls li Generate sales leads li Identify and assess customers'
Company: Prana IV Therapy
Location: East Brunswick
Posted on: 01/20/2021

Retail Overnight Associate
Description: We live by a promise to our customers that we make it easy to feel at home.--We've made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe (more...)
Company: Bed Bath & Beyond Inc
Location: Rockville
Posted on: 01/20/2021

Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds