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Customer Sales & Service Rep I, Customer Sales

Company: Mediacom
Location: Dagsboro
Posted on: February 24, 2021

Job Description:

GENERAL RESPONSIBILITIES:Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services and scheduling service and installation appointments. SPECIFIC RESPONSIBILITIES:* Take incoming phone calls from potential customers, focused on closing sales and maximizing units. * Exceed or maintain minimum sales, quality and productivity standards.* Demonstrate courtesy and patience in customer relations.* Understands and promotes all current marketing campaigns with the goal of system net gain.* Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.* Utilize appropriate sales guidelines to properly process customer requests to add services.* Interact with customers by telephone, as well as e-mail and fax.* Meet department standards with a successful or better scorecard monthly.* Ability to utilize multiple programs at the same time to assist customers.* Performs multiple tasks simultaneously while on the phone with customers.* Maintains professional and respectful conduct when interacting with customers and co-workers.* Follows all Mediacom Communications policies and procedures. * Educate customer about benefits of Mediacom's products and services to ensure customer is getting the full benefit from their products.* Other duties as assigned.EXPERIENCE/SKILLS:* High School Degree required; Associates Degree preferred.* Required ? Minimum 1-3 years exceptional performance in a Sales Service field either face to face or over the phone.* Preferred ? Minimum 1-3 years' experience in the cable industry.* Standard proficiency in MS Office applications (Word, Excel, PPT, Outlook) and CSG* Excellent customer service and interviewing skills.* Must be able to work nights and weekends, variable schedule(s) as necessary* Able to work in a high-pressure environment with a diverse group of people.* Is neat with self and work area, and conducts self in a respectable, responsible, courteous manner.* Possess a cooperative and positive attitude toward customers, employees and Mediacom Corporate.* Possess excellent organizational and office skills, and be detailed oriented to maintain excellent customer contact.* Regular reliable attendance* Strong Verbal and Written communication skills* Ability to work in a diverse work force.* Ability to negotiate with customers, while understanding basic mathEmail: snicholson@mediacomcc.com

Keywords: Mediacom, Wilmington , Customer Sales & Service Rep I, Customer Sales, Hospitality & Tourism , Dagsboro, Delaware

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