Customer Service Representative - Remote
Company: NexRep
Location: Dover
Posted on: April 10, 2021
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Job Description:
Help people travel from the comfort of your own home:As a
Customer Service Representative, you'll be taking calls from
customers of America's leading online travel agency. You'll be the
face of the brand, communicating with customers via telephone and
assisting with hotel, rental car, and flight reservations.These
customers typically call to change travel plans, confirm or obtain
their itinerary, request refunds, or report travel issues.This
remote, flexible opportunity pays independent contractors
$10/hour.It's remote and flexible.You'll be taking calls and making
money from the comfort of your own home.Plus, you'll enjoy flexible
scheduling, where you use a self-scheduling platform to select when
you work and when you don't. You'll have the freedom to schedule
around your own needs, the needs of your family, and the important
events in your life.Hours of operation are 8:00 AM to 1:00 AM ET,
seven days per week. You'll have the flexibility to set your
schedule within those hours of operation.Essential Functions:--
Answer incoming calls-- Review customer history as necessary--
Follow policy and procedure guidelines-- Help customers change
travel plans-- Provide or confirm customers' travel itinerary--
Process refunds-- Help customers solve travel issues-- Place
outbound calls to travel partners (hotels, rental car agencies,
etc.) as necessary-- Document information and outcomes as
necessaryAbout You:Prior customer service experience is required.
You should possess strong geographical knowledge. Experience
working in the travel industry or personal experience using travel
products is preferred.In addition, successful Customer Service
Representatives have the following characteristics:-- Excellent
customer service skills-- Strong attention to detail-- Easy to work
with-- Accepts feedback well-- Excellent listening and
communication skills-- Strong problem-solving and decision-making
skills-- Demonstrates empathy effectively-- Self-directed-- Able to
organize, prioritize, anticipate situations, act, and see issues
through to completion-- Able to work independently and proactively
in a fast-paced, high-growth environment-- Strong typing skills--
Highly proficient in using the internet and navigating seamlessly
between multiple applicationsTo be a Customer Service
Representative, you will need a computer and equipment meeting the
following specifications, at a minimum:-- Internet: High-speed,
hardwired internet (no WiFi or satellite)-- Operating System:
Windows 10-- Processor: Intel Core i5, 1.5 GHz and above-- Memory:
8GB of RAM-- Hard Drive: 256GB-- Browser: Internet Explorer 11 and
latest version of Google Chrome-- Monitor: Dual monitors, each
capable of displaying at least 1920 x 1080 pixels-- Sound: Sound
card (standard on most computers)-- Virus Protection: Up-to-date
anti-virus software-- Headset: USB noise-canceling headsetNexRep
contracts with people in 34 states. The only states we do not
currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME,
MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with
anyone outside of the US.
Keywords: NexRep, Wilmington , Customer Service Representative - Remote, Hospitality & Tourism , Dover, Delaware
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