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Catering/Marketing Lead

Company: Chick-fil-A Lionville
Location: Exton
Posted on: May 15, 2022

Job Description:

Job DescriptionThe Catering/Marketing Lead oversees all aspects of Catering and Marketing for CFA Lionville. Responsibilities include creating a strategic marketing plan, building long term guest and community relationships, planning marketing and community events, leveraging all avenues of social media, ensuring the restaurant is on brand by being a brand ambassador, working closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders and deliveries, and utilization of various marketing and profit generating procedures.The Catering and Marketing Director exemplifies the actions, decision-making skills and responsibilities to complement our existing leadership team and promote One Vision and Our Mission. This individual must be energized by a quick-paced environment and possess a servant-like mindset as well as a willingness to grow, accept feedback, and mentor others. Expectations:

  • Execute our Vision of creating a REMARKable dining and employment experience.
  • Prioritize a culture of care for our team members and guests.
  • Maintain a commitment to personal growth and development.
  • Observe, support, teach, model, measure and provide feedback on every aspect of the current Marketing Strategy.
  • Lead execution of our current marketing strategy.
  • Maintain a high level of Quality & Customer Experience
  • Work closely with Executive Director to develop continuous improvement plans for
  • Sales & Brand Growth.
  • Work closely with the Executive Director to develop and implement strategies to grow customer count, check average, and outside sales.
  • Support Operator in the execution of a strategic marketing plan.
  • Cultivate an environment that leverages our Winning Hearts Every Day Strategy.
  • Use our known marketing and operational strengths and opportunities to grow sales and brand recognition.
  • Seek and develop strategic marketing to build emotional connections that enhance brand awareness.
  • Cultivate an atmosphere of heightened brand awareness and CFA Anywhere within our local area.
  • Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders.
  • Ensure the catering equipment and catering area in the Restaurant are clean and organized.
  • Create and maintain documentation around all Restaurant catering procedures. Create a training program for new Team Leaders and all Team Members involved in catering.
  • Continuously evaluate all Customer experiences, and create a culture of continuous improvement and communicate operational improvement ideas to the Executive Director.
  • Be an ambassador for the brand by building relationships with local community members.
  • Maintain and continue to grow existing catering relationships (e.g., surprise a guest at work with his or her favorite Chick-fil-A menu item, mail a handwritten thank-you note thanking a guest for his or her partnership with Chick-fil-A).
  • Distribute marketing materials to potential catering Customers to build awareness of Chick-fil-A Catering.Benefits include:
    • Closed Sunday - All Chick-fil-A restaurants are closed on Sunday allowing you to spend time with your family and friends.
    • Local Ownership - Each Chick-fil-A restaurant is individually franchised and operated by a member of a local community.
    • Complimentary meal with every shift.
    • Health insurance (employer sponsored) for full-time
    • 1st Set of uniforms and shoes provided.
    • Competitive wage - We provide a fair living wage to every employee.
    • Company Sponsored Health Insurance (options for Dental and Vision) for Full-time employees.
    • Employee Referral Program
    • Opportunities for a path to growth and advancement
    • Flexibility and work/life balance are necessary for success!
    • Tuition Reduction Network
    • College Scholarships Available If you are a dedicated worker looking for a challenging and rewarding career in a fast-paced environment, while being a part of something amazing, WE want YOU!!! Apply today!

Keywords: Chick-fil-A Lionville, Wilmington , Catering/Marketing Lead, Hospitality & Tourism , Exton, Delaware

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