Customer Service Representative

Company: On Board Companies
Location: Wilmington
Posted on: May 16, 2022

Job Description:

Job Description Hiring a Contract Customer Service Rep Duration: 1 years Client Location: Wilmington, DE Work Schedule: 40 Hours Weekly Pay Rate $19 - $24/hour Benefits: ACA Compliant Medical Insurance What will you do? Customer Engagement and Order Management --- Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices). --- Support customers with all their administrative and technical questions which requires to develop a good understanding and knowledge of the products & services offered by Client Mobility & Materials business. --- Build working relationships with commercial team partners to exceed customer expectations --- Analyze customer ordering patterns to anticipate customer needs --- Respond to customer inquiries and complaints in a timely manner --- Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, etc.) --- Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment --- Quickly identify and own resolution of customer issues --- Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit and sales rep Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. Candidates cannot begin assignment until drug and background screenings have been successfully completed. On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board---s Mission is to provide ---Flexible Service by applying the talents of our people, work processes and technology to meet our clients--- expectations in a Safe, Responsible and Dependable manner.--- Company Description On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. --- One of the unique aspects of On-Board is our ability to customize solutions with each of the complimentary business verticals to satisfy our partners goals including Total Solutions.

Keywords: On Board Companies, Wilmington , Customer Service Representative, Hospitality & Tourism , Wilmington, Delaware