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Hotel Front Desk Attendant

Company: Springhill Suites Exton
Location: Exton
Posted on: June 24, 2022

Job Description:

Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Communicate with housekeeping to make sure guest rooms are ready
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications:
    • High school graduate, GED recipient, or equivalent
    • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    • Comfortable taking telephone calls and mitigating stressful situations
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredAbout CompanyDiscover the perfect blend of comfort and style at SpringHill Suites Philadelphia West Chester/Exton. Our new hotel welcomes you with helpful amenities including complimentary breakfast, shuttle service within five miles and an on-site bar. We're also close to companies like West Pharmaceuticals, DSM, Bentley and AXA XL. Guests visiting Exton for local sports events can enjoy easy access to United Sports Training Center, Ice Line and Power Play Rinks. Our hotel is the ideal base for out-of-town wedding guests, and we work with many West Chester-area wedding venues including French Creek Country Club, Meredith Manor, Brandywine Manor House, The Washington at Historic Yellow Springs and Springton Manor.

Keywords: Springhill Suites Exton, Wilmington , Hotel Front Desk Attendant, Hospitality & Tourism , Exton, Delaware

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