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Team Supervisor (Overnights)

Company: Wawa, Inc.
Location: Lewes
Posted on: November 27, 2022

Job Description:

STR00834 - LewesJob DescriptionJob Title: Team SupervisorLocation: FieldDepartment: Store Operations*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.Principal Duties:

  • Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
  • Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
  • Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawas Crisis Management procedures when necessary.
  • Provide direction, motivation, and coaching for associates during the shift.
  • Prepare and maintain stock levels for all appropriate food service items by day part.
  • Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
  • Recognize associates and celebrate accomplishments.
  • Enforce Wawas cash handling and accountability processes and perform manager functions on register.
  • Administer check-in of external and internal vendors according to corporate procedures.
  • Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.Essential Functions:
    • Ability to work well individually as well as in a team environment
    • Excellent oral and written communication skills
    • Excellent customer service skills
    • Ability to work with little or no supervision
    • Detail oriented and excellent organizational skills
    • Ability to defuse issues using de-escalation and problem solving techniques
    • Proven self-starter with demonstrated ability to make decisions
    • Excellent relationship building and leadership skills
    • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
    • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
    • Must be able to lift and carry up to 35 lbs
    • Ability to learn and utilize the stores technology
    • Must have reliable transportation
    • Must be at least 18 years old to be considered for this role
    • Ability to direct others and prioritize tasksBasic Qualifications:
      • High School Diploma or GED equivalent
      • Ability to work 35 40 hours per week
      • Flexible availability which may include all shifts, weekends, and holidays, based on business needs
      • Experience leading, developing and selecting teams preferred
      • Experience training, sales building, management of expenses, and food service menu planning
      • Experience effectively implementing change and demonstrated results in execution
      • Leadership experience in a fast-paced retail, food service, or fuel environment preferred
      • Experienced in all areas of store operations, including foodservice
      • Proven and consistently demonstrated skills in the following:
      • Exceptional Customer Service
      • Relationship Building
      • Effective CommunicationWawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.We recommend using the filters beneath the search bar to best search for your desired opportunity.
        • Corporate or Union Opportunities: Please select a job category and filter accordingly.
        • Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other.Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do.We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.For Technical Issues please email: recruitingsupport@wawa.com .

Keywords: Wawa, Inc., Wilmington , Team Supervisor (Overnights), Hospitality & Tourism , Lewes, Delaware

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